Error when printing PDFs

  • Resolved lgilbert

    (@lgilbert)


    7 months, 1 week ago

    Hi,
    When we try to download an invoice for an order we are receiving this error

    Did you set $mpdf->in_charset properly?

    Please advise steps on how to correct this.

    We have deactivated and reactivated the plugin

    Updated the plugin & wordpress

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @lgilbert,

    Thanks for reaching us, and sorry for the inconvenience.

    To resolve this issue, please follow the below steps,

    1. Log in to your website via FTP or cPanel.
    2. Go to “wp-content” > “uploads” > “WOO-INVOICE.”
    3. Delete all the files and folders in the WOO-INVOICE folder.
    4. Download and unzip to the same location from this link –?https://www.dropbox.com/scl/fi/igak0g818o44f8io669pk/WOO-INVOICE-free.zip?rlkey=sfiawq97wj8nshlqecn1jh2rq&st=4d4vy3ya&dl=0
    5. Then, try again to create invoices from your backend.

    Please don’t hesitate to contact us again if you have more questions.

    Thread Starter lgilbert

    (@lgilbert)

    Thank you

    I have followed the above steps and the issue is still occuring.

    Hi,

    To resolve the issue, kindly deactivate and delete the plugin. Afterward, reinstall and activate it again.

    If the problem persists, please don’t hesitate to contact us through this link – webappick.com/contact.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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