• jamesbbj1

    (@jamesbbj1)


    I’m creating a form that has several checkboxes. The ultimate goal is to have users select multiple check boxes and send an email to the individual(s) based on which option they select. I was able to do this with a dropdown; however, it appears that I am running into some issues with this (example below):

    [checkbox* committee-selection use_label_element “Option I|[email protected]” “Option II|[email protected]” “Option III|[email protected]” “Option IV|[email protected]” “Option V|[email protected]” “Option VI|[email protected]”]

    The error received when selecting multiple options: We’re sorry, there was an error trying to send your message. Please try again later.

    In addition, when I do select only one option, it sends as expected, but in the message body, the option below does not return any of the options selected (instead I get a blank line with no text):

    Interested Committee(s): [committee-selection]

    I’m trying to understand exactly what it is that I am doing wrong here. Any assistance on this would be greatly appreciated!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter jamesbbj1

    (@jamesbbj1)

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter jamesbbj1

    (@jamesbbj1)

    Astra Theme
    Plugins: Accessibility by UserWay, App Service Email, Chatbot, Classic Widgets, Conditional Fields & Contact Form 7 of course, Conversational Forms (for Chatbot), Easy Update Manager, Elementor, TablePress

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7 and Classic Widgets, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter jamesbbj1

    (@jamesbbj1)

    I spun up a new site and tested it with the same form. I encounter the same issue:?https://basewp2.azurewebsites.net/get-involved/

    Snippet:

    First & Last Name (required) [text* your-name]

    What Street do you live on? (required) [text* street-name]

    Email Address (required) [email* your-email]

    Select Involvement Area(s) – you may select more than one by using yes/no (required)

    [checkbox* committee-selection use_label_element “Architectural Review Committee|redacted_pii” “Beautification Committee|redacted_pii” “Neighborhood Matching Grants Committee|redacted_pii” “Pool Committee|redacted” “Safety Team Committee|redacted_pii” “Social Committee|redacted_pii”]

    Would you be interested in serving as a Committee Lead? (required) [select* committee-lead include_blank “Yes” “No”]

    [submit “Submit”]

    • This reply was modified 10 months, 4 weeks ago by jamesbbj1.
    Thread Starter jamesbbj1

    (@jamesbbj1)

    Update: I tried using the dropdown menu and specifying an option followed by an email (e.g. CEO|[email protected] Developer|[email protected]). When someone selects both options, I still get the error.

    I’m assuming this could be chalked up to being a product limitation?

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Checkbox Selection & Email Issues’ is closed to new replies.