Unable to connect mailchimp account

  • Resolved Vidish

    (@vidishp)


    7 months, 2 weeks ago

    Hello,

    We are using your plugin to connect our mailchimp account to woocommerce site. However, after authenticating via a popup, nothing happens and the account does not connect. Can you please help?

    Thanks,

    Vidish

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jordan Rich

    (@builtbyjordan)

    Good day @vidishp

    Would you happen to have a screenshot of what is encountered when attempting to connect? What we’re looking for is an error message of any kind to hint us towards the problem.

    Plugin Support khungate

    (@khungate)

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

    Hello,

    I’m seeing the same issue on my website. When attempting to connect the account, I sign in to the window that pops up and click on “Allow” and nothing happens.

    I’m using Edge, but have seen the same behavior in Chrome as well as Firefox. I opened the DevTools for Edge and looked at the console and I see the following error:
    “Error calling OAuth status endpoint. No credentials provided at login pop?”

    Plugin Support khungate

    (@khungate)

    Hi @rebel12340 please start another support thread & we’ll be glad to help for your specific situation. Prior to creating, please make sure you’re using the latest version of the plugin to see if that resolves the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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