Facebook not connecting properly

  • Resolved Ruben

    (@rubenecho)


    10 months, 3 weeks ago

    Hi Support Team,

    We notice that on our products page, the tab for Facebook is not showing anymore and when we try to reconnect to our account we manage to do the login but in the end it redirect us to a blank page with a “-1” in the left corner.

    Plugin is on its latest version

    here is the screenshot of the page

    View post on imgur.com

    We have opened a ticket with the plugin developers, number is #8015240, 2 days ago and so far no response.

    Do you know why this is happening?

    Best Regards

    Ruben

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • ?? hey @rubenecho

    Thank you so much for your patience. I can confirm ticket #8015240 has already been replied to.

    To better allocate support resources, kindly continue the correspondence from there.

    Thank you!

Viewing 1 replies (of 1 total)
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