501 Error with WordPress 6.5 and WooCommerce 8.7.0

  • Resolved rqcmt

    (@rqcmt)


    7 months, 3 weeks ago

    I am experiencing a clear bug with WordPress 6.5 and WooCommerce 8.7.0 in my environment.

    Symptoms
    When the plugin is activated, clicking on any links on the site results in a 501 error.
    This issue persists until the browser cache is cleared.

    Environment
    PHP 8.2.9
    Theme: Twenty Twenty-Two
    No plugins other than WooCommerce

    If this is a known issue, please provide links to resources that could help me solve it.

    Additional Information
    I have tested the issue on multiple browsers, including Chrome, Firefox, and Safari.
    I have disabled all other plugins except WooCommerce.

    Reenactment video
    https://drive.google.com/file/d/1X8aXO-e5LvBzSmVPqMvOhNjk_KDXsaVP/view?usp=drive_link

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter rqcmt

    (@rqcmt)

    Here’s my self-reply.
    It seems that it’s being blocked by the hosting provider’s Web Application Firewall (WAF).
    So, it’s not happening for all users.
    Accesses containing strings related to commands such as ‘kill’, ‘ftp’, ‘mail’, ‘ping’, ‘ls’, etc. are being detected.
    Until version 8.4.0, there were no issues, but I wonder what’s triggering it now?

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @rqcmt,

    Thanks for reaching out.

    I understand that you’re experiencing a 501 error when clicking on any links on your site with WordPress 6.5 and WooCommerce 8.7.0.

    As you mentioned, it seems like your host is blocking some strings. It would be best to contact them and ask for assistance with this, as they’re better placed to assist you further.

    Thanks.

    Thread Starter rqcmt

    (@rqcmt)

    Hi @ckadenge,

    As an update on the WooCommerce issue, I have contacted the hosting service and they have confirmed that they will not make any individual adjustments to their security settings, including in terms of severity.
    I understand their position on this issue, as it is a security concern.
    Ultimately, it is up to me to decide whether or not I will continue to use this hosting service.

    However, I also wanted to bring to your attention that WooCommerce is exhibiting behavior that could be considered suspicious by a web application firewall (WAF).

    This is a concern that I believe the WooCommerce development team should also consider. I am not sure if they are already aware of this issue, but I would encourage them to investigate it further.

    Thanks.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @rqcmt,

    Thank you for the update. I’m sorry to learn about your hosting’s stance. We haven’t had any reports about WooCommerce causing such issues, but we’ll keep an eye on this.

    If you’re looking for a new hosting, here are our official suggestions: https://woocommerce.com/hosting-solutions/.

    I hope this helps so far!
    -OP

Viewing 4 replies - 1 through 4 (of 4 total)
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