Wrong currency in email confirmation

  • Resolved Marco1970

    (@marco1970)


    10 months, 4 weeks ago

    Hi all,

    first and foremost thanks for the wonderful plugin, works superbly!!!

    Q:

    our webshop default currency is CHF, and offers conversion to Euro, but NOT for checkout (the option to checkout in different currency is off). So all orders are processed in CHF, and the order_currency meta for any order is CHF.

    But the site owner just received a new order email notification where the currency was Euro instead of CHF (for product prices, totals, etc.).

    Is there any chance your plugin code overrides the currency in Woo emails via some sort of filter hook? Or was it a fluke?

    We did further test orders, and it did not happen again, all emails where in CHF.

    TY

    M

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alina98

    (@alina98)

    Hi @marco1970,

    Thanks for reaching out!

    Please let me check with my colleague and I will feed you back as soon as possible.

    Kind regards,
    Alina

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @marco1970,

    In this case, please reach our technical team to help you check and fix this issue:

    yaycommerce.com/support

    Regards,
    Bruce

    Plugin Support mialewp

    (@mialewp)

    Hi @marco1970,

    Good day!

    We hope you are doing well and healthy.

    Have you figured out the issue yet? If so, we would like to mark this topic as resolved.

    If you still need help, please contact us via yaycommerce.com/support then we can fix it for you as quickly as we can.

    Looking forward to hearing back from you.

    Many thanks!

    Mia

Viewing 3 replies - 1 through 3 (of 3 total)
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