The process of canceling the subscription is outrageous

Hey @provisuell,

Firstly, thank you so much for the feedback. We greatly appreciate when customers let us know where we could do better.

This ties in perfectly with the reasoning behind why the cancellation process is as long as it is. We place a significant amount of effort into making a solid product, but if we have a good product and customers are canceling, then that means we could do better.

Because of that, we place massive importance on collecting feedback from users who wish to cancel, because feedback from someone who no longer wants to use our product is feedback in practice, and if we know why they cancel and try to improve on this, then users are usually less likely to cancel.

To cut a long story short, we really just want to have a good idea of why you wish to cancel so that we can learn from it and try to be better.

Reasoning aside, I want to apologize for the inconvenience that it has caused, and if you do wish to cancel and haven’t already done so, be sure to reach out to our support team by creating a ticket (https://wpforms.com/account/support/) and we would be happy to help out there by doing the cancellation for you.

I hope this helps, and thank you for giving us a shot!

NO !!

You don’t get to say that a 7 click cancelation process is part of your ‘we need feedback’ plan. IN FACT, you CANNOT cancel without fillining out a text box and radio buttons…THIS SHOULD BE OPTIONAL — NOT MANDATORY.

This was by far the worst experience I have ever had with a cancelation. You worked hard for my business, but if I don’t want to renew, let it go. YOU have erased ALL THE GOOD WILL you got for the ease of installation, breadth of templates, and good documentation. BUT, I WILL NEVER use this product on a paid for basis ever again.

I will suck resources you put into the free version and tell everyone to NEVER PAY FOR THIS PRODUCT.

I hope this helps, and thank you for giving us a crappy cancel experience

That should be illegal, what a terrible practice. You should be ashamed of yourselves

Hi @bsmith100 and @giumagnani

Thank you both for your feedback, and we’re sorry that this process has shed such a negative light on your experience with WPForms. We have passed this feedback to our team internally and we’ll keep working on improving this process.

We take this type of feedback very seriously, as without it, we would have no idea how to make the product better to ensure that we retain our customer base, but at the same time, we are open to further optimizing the process because your feedback on the process itself is also important.

Thanks, and have a great one.