Does not replace media reliably

  • mayy3321

    (@mayy3321)


    8 months ago

    In the past it would never replace on the first go but after two or three goes it would replace. Now it does not replace at all

    I have an image that was edited slightly and replaced

    It doesn’t really matter what options I choose. The file is not replaced.

    It is not a caching issue I opened the FTP and the file has the same date from last week. I download the file from FTP, surely this cannot possibly be a cache of any sort.

    I do an image comparison on the file and it is not the file I uploaded. It is the old file

    I feel like it has something to do with the file size? If I upload something with the same dimensions it does not seem to replace. If i upload something with different dimensions it does seem to replace

    • This topic was modified 8 months ago by mayy3321.
Viewing 1 replies (of 1 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi mayy3321,

    In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

    • Screenshots or a screen recording showing the issue in action. If possible, please include relevant links as well.
    • Your site information. Please?navigate to?Tools?>?Site Health?>?Info,?click on the?“Copy site info to clipboard”?button and paste the information in your reply.
    • The PHP error log file, if you have access to it.
    • Do you see any errors of any kind?
    • Please add the following lines to the wp-config.php file, try to replace a file, and then send us the file located in wp-content/uploads/emr_log
    define('SHORTPIXEL_DEBUG', 4);
define('WP_DEBUG', true);

    We look forward to working with you to resolve the issue.

    Thank you,

Viewing 1 replies (of 1 total)
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