Cannot login

  • Resolved Enna123

    (@enna123)


    8 months ago

    I can’t login anymore when Wordfence is active. If I try to login I keep getting a warning message that I need to verify it is me and that I need to click on a link that has been sent by email. However, I haven’t received any emails. The only way to get rid of the message was by disabling via FTP. Then the warning message disappeard from the login page and I could login.

    How can this be solved?

Viewing 5 replies - 1 through 5 (of 5 total)

  • I am having this problem too, since about 3 days ago. Our other site admin can log in as normal but I can’t, even though nothing obvious has changed. This issue is baffling.
    Also, how do you access via FTP?

    Plugin Support wfmargaret

    (@wfmargaret)

    Hi @enna123,

    Are you able to send/receive test emails from Wordfence > Tools > Diagnostics > Other Tests > Send a test email from this WordPress server to an email address?  Let us know whether you receive an email. Be sure to check the spam/junk inbox, too.  

    If you are not receiving any emails, you might want to check:

    • The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • Your hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
    • You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

    Thanks,
    Margaret

    Thread Starter Enna123

    (@enna123)

    Hi Margaret, thanks for your reply. I received the test email.

    Plugin Support wfmargaret

    (@wfmargaret)

    Hi @enna123,

    Thank you for checking that.? The test emails are sent out the same way as the verification emails, so please check your spam folder for the verification emails if you haven’t already.? Please also update to Wordfence 7.11.5, as there was an update made to reCAPTCHA verification.

    We don’t receive inside information from Google about why a human may sometimes receive a low enough score to always require verification.  If you’re still unable to receive the verification emails after updating, please try logging in (bypassing Wordfence if needed) and enable Run reCAPTCHA in test mode in Wordfence > Login Security > Settings.  You can then log in and view the reCAPTCHA scores statistics in Wordfence > Login Security > Settings > reCAPTCHA human/bot threshold score.  Leaving this mode enabled for a short time will allow you to see what sort of scores you get.

    Please note that our 2FA and reCAPTCHA features are only supported for the default WordPress/WooCommerce login and registration pages and may not work on custom versions of these pages created manually or by other plugins/themes.

    Thanks,
    Margaret

    Thread Starter Enna123

    (@enna123)

    I’ve updated to 7.11.5 and haven’t seen the warning message since.

Viewing 5 replies - 1 through 5 (of 5 total)
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