Unable to log into my wp-admin/ and more…

  • Droopie

    (@droopie)


    8 months ago

    Hello all,

    I am having MAJOR problems with my site. First it was throwing errors for redirecting errors in the header then I thought to see if a previous version would fix the problems, so I loaded a back-up to check. That didn’t work so I went back to the current version I was working on and NOW I am unable to get to the dashboard.

    When I type in ‘wp-admin’ it goes to a blank screen. I’ve checked the database (that’s correct), I’ve tried to define the site_url and home in both config.php and functions.php (No Good).

    The site is still up, but I can’t get inside to make any edits.

    I discovered the problem when I attempted to change the blog tagline and it sent me to the errors.

    I’ve renamed the plugins I thought were the problem as well, but still nothing. I’ve also changed my wp_debug = true just in case. After that I tried logging ini via wp-login.php screen (worked) but got a blank screen after inputting creds.

    I renamed the plugins folder removing ALL plugins and was able to enter the dashboard. I only loaded the core plugins I knew were working before anything went wrong, and after going to the permalinks and clicked update- I get sent to a blank screen.

    *I was able to duplicate the errors, they are:

    “

    Warning: Use of undefined constant SECURE_AUTH_COOKIE – assumed ‘SECURE_AUTH_COOKIE’ (this will throw an Error in a future version of PHP) in /home/customer/www/bricktopia.online/public_html/wp-includes/pluggable.php on line 929

    Warning: Use of undefined constant LOGGED_IN_COOKIE – assumed ‘LOGGED_IN_COOKIE’ (this will throw an Error in a future version of PHP) in /home/customer/www/bricktopia.online/public_html/wp-includes/pluggable.php on line 925

    Notice: tk_ai cookie cannot be set – headers already sent by /home/customer/www/bricktopia.online/public_html/wp-includes/pluggable.php on line 929 in /home/customer/www/bricktopia.online/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1100

    Any help is appreciated. Thank you.

    • This topic was modified 8 months ago by Droopie.
    • This topic was modified 8 months ago by Droopie. Reason: able to access wp-login.php, but still blank
    • This topic was modified 8 months ago by Droopie.
    • This topic was modified 8 months ago by Droopie.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    A blank page means that PHP is crashed, almost always due to a function conflict introduced by a plugin or your theme.

    Try?manually resetting your plugins?(no Dashboard access required), all of them. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)
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