• shzy

    (@shzy)


    I get this error when I click on the Add theme button:

    “An unexpected error occurred. Something may be wrong with www.remarpro.com or this server’s configuration. If you continue to have problems, please try the?support forums.”

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator James Huff

    (@macmanx)

    What errors do you see reported at Tools > Site Health in your site’s Dashboard?

    Thread Starter shzy

    (@shzy)

    I don’t see any errors. Here is the text (unformatted copy) of the site health:

    Site Health

    GoodStatusInfoSite Health Status

    The site health check shows information about your WordPress configuration and items that may need your attention.4 recommended improvements

    Recommended items are considered beneficial to your site, although not as important to prioritize as a critical issue, they may include improvements to things such as; Performance, user experience, and more.You should remove inactive pluginsSecurityYou should remove inactive themesSecurityYou should use a persistent object cachePerformancePage cache is not detected but the server response time is OKPerformance

    Moderator James Huff

    (@macmanx)

    Hmmm, interesting.

    Are you able to install plugins?

    Thread Starter shzy

    (@shzy)

    Yes, I was able to install plugins and update them also, one at a time.

    Moderator James Huff

    (@macmanx)

    Ok, is the theme problem random or consistent?

    Thread Starter shzy

    (@shzy)

    I think this is the first time I tried to add a theme after a long time. So, I am not sure about the problem’s nature.

    Thanks.

    Moderator James Huff

    (@macmanx)

    Ok, but if you try to add a theme again, does it still happen consistently?

    I ask because it normally affects both themes and plugins, and there’s usually an issue reported by Health Check.

    Thread Starter shzy

    (@shzy)

    I just tried and got the same error when I pressed the Add theme. Here is the copy of the screen (just the text):

    Add Themes Upload ThemeFilter themes list

    0

    • Popular
    • Latest
    • Block Themes
    • Favorites

    Feature FilterSearch ThemesThemes list

    An unexpected error occurred. Something may be wrong with www.remarpro.com or this server’s configuration. If you continue to have problems, please try the?support forums.

    Try Again

    Moderator James Huff

    (@macmanx)

    Have you perhaps blocked Ajax operations on your server, or blocked calls to www.remarpro.com at all?

    If you’re with a hosting provider, you can check with their support.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Something Went wrong with www.remarpro.com’ is closed to new replies.