• Resolved meacott

    (@meacott)


    The WooCommerce “view cart” works properly. In the next step window, the Google Pay button works, but when you click “proceed to checkout,” the resulting checkout details box is grayed out. Everything was working fine yesterday, but now our customers are unable to complete purchases this way. I checked the payment gateway at GoDaddy and it appears fine. (The checkout page is ID:39, the only available option in the pull-down menu.)

    ` WordPress Environment</p> <p class=””>WordPress address (URL): https://edisoncongress.com<br>Site address (URL): https://edisoncongress.com<br>WC Version: 8.7.0<br>REST API Version: ? 8.7.0<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 10000<br>cURL Version: 8.5.0<br>OpenSSL/3.1.4</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.33-25<br>Max Upload Size: 100 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.7.0<br>WC Database Prefix: wp_mk6fbsy0nt_<br>Total Database Size: 84.30MB<br>Database Data Size: 81.16MB<br>Database Index Size: 3.14MB<br>wp_mk6fbsy0nt_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>godaddy_mwc_cart_recovery_emails_opt_outs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>godaddy_mwc_checkout: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_actionscheduler_actions: Data: 0.25MB + Index: 0.17MB + Engine InnoDB<br>wp_mk6fbsy0nt_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB<br>wp_mk6fbsy0nt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB<br>wp_mk6fbsy0nt_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_options: Data: 7.27MB + Index: 0.14MB + Engine InnoDB<br>wp_mk6fbsy0nt_postmeta: Data: 42.52MB + Index: 0.73MB + Engine InnoDB<br>wp_mk6fbsy0nt_posts: Data: 26.52MB + Index: 0.28MB + Engine InnoDB<br>wp_mk6fbsy0nt_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_woocommerce_exported_csv_items: Data: 2.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mk6fbsy0nt_wpaas_activity_log: Data: 0.16MB + Index: 0.00MB + Engine InnoDB Post Type Counts</p> <p class=””>attachment: 281<br>dt_portfolio: 2<br>elementor_library: 1<br>mep_event_speaker: 2<br>mep_events: 1<br>nav_menu_item: 20<br>page: 22<br>post: 3<br>product: 5<br>revision: 1593<br>shop_coupon: 2<br>shop_order: 194<br>shop_order_refund: 9 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (9)</p> <p class=””>Classic Editor: by WordPress Contributors – 1.6.3<br>The7 Elements: by Dream-Theme – 2.7.9<br>Elementor: by Elementor.com – 3.20.3<br>Flexible Checkout Fields: by WP Desk – 4.1.4<br>Gallery Custom Links: by Jordy Meow – 2.1.8<br>Event Manager and Tickets Selling Plugin for WooCommerce – WpEvently – WordPress Plugin: by MagePeople Team – 4.1.5<br>Maintenance: by WebFactory Ltd – 4.08<br>Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.43<br>WooCommerce: by Automattic – 8.7.0 Inactive Plugins (12)</p> <p class=””>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.6<br>Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3.2<br>Cache Enabler: by KeyCDN – 1.8.15<br>CoBlocks: by GoDaddy – 3.1.7<br>Duplicate Page: by mndpsingh287 – 4.5.3<br>Gravity Forms: by Gravity Forms – 2.6.8<br>PRO Elements: by PROElements.org – 3.8.0<br>Smush: by WPMU DEV – 3.15.5<br>The7 White-Label Tool: by Dream-Theme – 1.0.1<br>WooCommerce Bookings: by WooCommerce – 2.1.0<br>WooCommerce Bookings Availability: by WooCommerce – 1.2.5<br>WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.5.1 Dropin Plugins ()</p> <p class=””>db-error.php: db-error.php<br>object-cache.php: object-cache.php Must Use Plugins (2)</p> <p class=””>Object Cache Pro (MU): by Rhubarb Group – 1.18.2<br>System Plugin: by – 4.116.0 Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p> <p class=””>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 7 days<br>Level threshold: –<br>Log directory size: 202 B WC Pages</p> <p class=””>Shop base: #728 – /home/registrations/<br>Cart: #36 – /my-cart/<br>Checkout: #37 – /checkout/<br>My account: #35 – /my-account/<br>Terms and conditions: #145 – /home/terms-and-conditions/ Theme</p> <p class=””>Name: The7<br>Version: 11.11.3<br>Author URL: https://dream-theme.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: dt-the7/woocommerce/cart/cart.php<br>dt-the7/woocommerce/cart/cross-sells.php<br>dt-the7/woocommerce/cart/mini-cart.php<br>dt-the7/woocommerce/checkout/form-billing.php<br>dt-the7/woocommerce/checkout/form-checkout.php<br>dt-the7/woocommerce/checkout/form-coupon.php<br>dt-the7/woocommerce/checkout/form-login.php<br>dt-the7/woocommerce/checkout/form-shipping.php<br>dt-the7/woocommerce/checkout/review-order.php<br>dt-the7/woocommerce/checkout/thankyou.php<br>dt-the7/woocommerce/content-product.php<br>dt-the7/woocommerce/content-widget-product.php<br>dt-the7/woocommerce/content-widget-reviews.php<br>dt-the7/woocommerce/global/breadcrumb.php<br>dt-the7/woocommerce/global/form-login.php<br>dt-the7/woocommerce/global/quantity-input.php<br>dt-the7/woocommerce/loop/loop-end.php<br>dt-the7/woocommerce/loop/loop-start.php<br>dt-the7/woocommerce/loop/pagination.php<br>dt-the7/woocommerce/myaccount/form-login.php<br>dt-the7/woocommerce/notices/error.php<br>dt-the7/woocommerce/notices/notice.php<br>dt-the7/woocommerce/notices/success.php<br>dt-the7/woocommerce/order/order-details-customer.php version 5.6.0 is out of date. The core version is 8.7.0<br>dt-the7/woocommerce/order/order-details.php<br>dt-the7/woocommerce/single-product/meta.php<br>dt-the7/woocommerce/single-product/price.php<br>dt-the7/woocommerce/single-product/related.php<br>dt-the7/woocommerce/single-product/up-sells.php<br>dt-the7/woocommerce/content-product_cat.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-03-27 18:23:08 -04:00<br>Options: ?<br>Notes: 15<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 350<br>Oldest: 2024-02-25 18:43:16 -0500<br>Newest: 2024-03-27 11:22:38 -0400</p> <p class=””>Failed: 189<br>Oldest: 2023-02-23 14:56:05 -0500<br>Newest: 2024-03-04 19:20:52 -0500</p> <p class=””>Pending: 6<br>Oldest: 2024-03-27 13:23:04 -0400<br>Newest: 2024-03-28 18:54:26 -0400 Status report information</p> <p class=””>Generated at: 2024-03-27 11:43:49 -04:00`

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter meacott

    (@meacott)

    The cause appears to be an incompatible third-party WooCommerce plugin by WpEvently called “Event Manager and Tickets Selling Plugin for WooCommerce.” Deactivating that cleared up the problem.

Viewing 1 replies (of 1 total)
  • The topic ‘Checkout Details box is grayed out’ is closed to new replies.