Stopped working – rolled back to 1.8.14

  • jacquiescarlett1933

    (@jacquiescarlett1933)


    8 months ago

    Stopped recording data on GA4. Switched off various plugins to check for a compatibility issue and the only thing that worked was to roll this back to 1.8.14. Raised a bug report and was told it was ‘one of the other plugins and to do some compatibility testing’.

Viewing 3 replies - 1 through 3 (of 3 total)
  • asimbhuta

    (@asimbhuta)

    Yup same here. Rolled back and started working as normal again.

    Although 1.8.14 has stopped working as of today. Not sure why.

    Stopped working for me as well, had to use Google Site kit to place the tracking code.

    Plugin Support Sean O))) a11n

    (@seanomattic)

    Hi @jacquiescarlett1933,

    Thanks for letting us know that rolling back to 1.8.14 has temporarily resolved the issue.

    With 2.0.0, we released support for Google’s Consent Mode. We use the new API to block cookies for EEA visitors by default until they individually grant consent to follow European GDPR rules.

    So, the drop in tracked visitors may be just a result of not getting data from your European visitors. Google claims they would somewhat fill the gaps with modeled data for the visitors who didn’t consent.

    Reverting back to 1.x would result in collecting data without visitors’ consent and may have legal implications depending on the local law. You can customize your consent mode setup using a PHP snippet, as mentioned in?the extensions README.

    Please note that version 2.0.6 of the?Google Analytics for WooCommerce?has been released.

    Kindly confirm that the issue is no more, on your end(s), when updating to it.

    We highly recommend making a backup of your site, when performing theme/plugin updates, for peace of mind.

    Please let us know if this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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