HPOS They don’t care to update their plugin

  • What a shame to state their plugin is HPOS ready and they added the code but still don’t release the update even after 3 MONTHS… Wondering about the real reasons behind it? Who is responsible and behind this lack of professionalism?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MeganSupport

    (@megan891)

    Hi there,

    WooCommerce is not allowing clients to “ignore” the message and carry on with the current version of our plugin, which works perfectly for clients who do not use HPOS. In fact our plugin also works fine for clients who do use HPOS, but WooCommerce refuses to acknowledge this unless a certain line of code “declaring” our compatibility has been added.

    If it is absolutely urgent for you to enable HPOS then you are welcome to add the declarative line of code yourself in your site’s functions.php file. If you wish open a support ticket with us and we’ll provide you with the line of code.

    Otherwise — our advice is to simply wait until we release our next round of updates. We will include the HPOS declarative line in our next updates, which will happen when we have something substantial to release. There has not been enough demand for HPOS to justify a special round of updates any sooner.

    However if HPOS is important to you, you’re welcome to view and upvote the Feature Request we currently have open here:
    https://wpwham.com/idea/compatibility-with-woocommerce-high-performance-order-storage-hpos/

    We base our update schedule on the 1) urgency of the need (for example, if a security vulnerability ever came to light, we would release an update ASAP to fix it), and 2) the number of clients requesting the specific feature/fix/change. We deliberately plan our updates to be as infrequent as possible in order to minimize disruptions to our clients.

    If the “votes” for this or another Feature Request reach the necessary number of users requesting it, our dev team will adjust their priorities accordingly.

    Thanks in advance,
    Megan
    Support Co-ordinator

    Thread Starter tbo460

    (@thibotus01)

    Voting for this line of code to be added? lol.

    Adding the line code will not cause any disruption and you should have release this update ages ago, like almost every single other plugins have already done.

    • This reply was modified 8 months, 1 week ago by tbo460.
Viewing 2 replies - 1 through 2 (of 2 total)
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