• Resolved vulcanizer

    (@vulcanizer)


    Hello,

    We’ve been having issues with the ‘Choose Files’ link of the upload field. When we click on it, nothing happens. (Except, on the lower-left of the screen, it briefly reads ‘Javascrpit:void(0)’ then disappears.)

    Could you please take a look and let us know how we can proceed to tackle this issue? Thanks so much!

    The page I need help with: [log in to see the link]

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  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @vulcanizer

    I hope you’re well today and thank you for contacting us!

    I’ve visited the page and even before I tried “Choose files” link, I noticed a lot of JS errors (related to Forminator scripts) in browser console.

    Such errors are usually related to some sort of JS optimization applied to the site or to unexpected conflict (with theme or other plugin) or both.

    Are you using any plugin that optimizes JS delivery, for example delays/defers it? If yes, could you try disabling such options, purge all cache and see if that helps?

    If that’s not the case or it doesn’t help, a full conflict test would be necessary to identify what’s causing the conflict:

    – temporarily switch site to Twenty Twenty-Four theme
    – and disable all other plugins except Forminator

    The issue should be gone at this point so then enable original theme back and check again. If the issue is back, it means conflict is with theme so let us know about it and you can skip the rest of the test (and enable all you necessary plugins back).

    If it’s not back, start enabling plugins back one-by-one, after each one checking for the issue. Once it’s back, it means that last enabled plugin is the cause of the conflict so knowing about it we could dig into it to find out why it’s happening and how to fix it.

    Kind regards,
    Adam

    Hi @vulcanizer,

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. Note that you can still reply on this topic.

    If you have any additional questions or require further help, please let us know!

    Best regards,
    Laura

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘The File Upload Field’s ‘Choose Files’ link doesn’t work’ is closed to new replies.