Cannot install plugins

  • Resolved rabox66

    (@rabox66)


    8 months ago

    Hi, community!
    I am working on a website that does not allow me to install new plugins or to use the old plugins. I already did the basic checks:
    – testing the rights for the plugin folder – they are on 755
    – installing the twentytwentyfour theme
    – WP DEBUG DISPLAY is true

    No result. I have been searching for hours but cannot find the bug. Has anybody an idea?

    That would be great!
    I appreciate any help you can provide.
    Raphael

    Here is the report that I received from the site:


    `
### wp-core ###

version: 6.4.3
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 6
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /usr/www/users/gruenkmn/deutugal
wordpress_size: loading...
uploads_path: /usr/www/users/gruenkmn/deutugal/wp-content/uploads
uploads_size: loading...
themes_path: /usr/www/users/gruenkmn/deutugal/wp-content/themes
themes_size: loading...
plugins_path: /home/deutugal/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Twenty Twenty-Four (twentytwentyfour)
version: 1.0
author: Das WordPress-Team
author_website: https://de.www.remarpro.com
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, widgets-block-editor, block-templates
theme_path: /usr/www/users/gruenkmn/deutugal/wp-content/themes/twentytwentyfour
auto_update: Deaktiviert

### wp-themes-inactive (2) ###

Divi Child: version: 4.9.0.1680104334, author: Elegant Themes, Automatische Aktualisierungen deaktiviert
Divi: version: 4.24.2, author: Elegant Themes, Automatische Aktualisierungen deaktiviert

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: 1
post_max_size: 200M
upload_max_filesize: 200M
max_effective_size: 200 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 122 MB
	imagick::RESOURCETYPE_DISK: 3221225472
	imagick::RESOURCETYPE_FILE: 49152
	imagick::RESOURCETYPE_MAP: 512 MB
	imagick::RESOURCETYPE_MEMORY: 256 MB
	imagick::RESOURCETYPE_THREAD: 24
	imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.53.3

### wp-server ###

server_architecture: Linux 5.10.0-27-amd64 x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: cgi-fcgi
max_input_variables: 2000
time_limit: 180
memory_limit: 384M
max_input_time: -1
upload_max_filesize: 200M
php_post_max_size: 200M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-03-23T16:24:35+00:00
utc-time: Saturday, 23-Mar-24 16:24:35 UTC
server-time: 2024-03-23T17:24:34+01:00

### wp-database ###

extension: mysqli
server_version: 10.11.6-MariaDB-0+deb12u1
client_version: mysqlnd 8.0.30
max_allowed_packet: 1073741824
max_connections: 400

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /usr/www/users/gruenkmn/deutugal/wp-content
WP_PLUGIN_DIR: /home/deutugal/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 384M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb3
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: not writable
themes: writable

`
    • This topic was modified 8 months ago by rabox66.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator James Huff

    (@macmanx)

    What error do you encounter when you try to install plugins?

    Thread Starter rabox66

    (@rabox66)

    Thanks for the answer. It says, that plugins cannot be installed and it cannot create the folder. But the plugins folder is on 755. So it should be writable.

    Moderator James Huff

    (@macmanx)

    755 should be fine, but is there an improvement under 777 instead?

    Thread Starter rabox66

    (@rabox66)

    777 is nothing I would recommend. But nevertheless, it does not change anything.

    The problem started when the website was installed on a hosting that was very limited and with horrible bad support. Basically the support only said that WP is a third party product and that they are not responsible for it.

    Therefore I imported it into my own hosting. But even there the problem remains. I do not have this problem with other sites and I have aproximately 20 instalations running on that hosting.

    I really have no glue what might cause that bug. I am glad for any ideas… Did anybody ever experiance something simillar?

    Thanks
    Raphael

    Moderator James Huff

    (@macmanx)

    Yeah, I’d never recommedn leaving it at that, just a way to rule-out permissions as the cause.

    What errors are being reported at Tools > Site Health in your site’s Dashboard?

    Thread Starter rabox66

    (@rabox66)

    The site health is “ggod”. They only say that the not needed themes should be removed and that I should add persistant cache. But I the cache information on other sites too, and they have no plugin problem.

    Moderator James Huff

    (@macmanx)

    Are you able to install themes and upload media?

    Thread Starter rabox66

    (@rabox66)

    Thanks for the question. I did not think of that.

    Yes, I can upload themes and images.

    threadi

    (@threadi)

    What is the exact error message when trying to install a plugin? I only see “Cannot create folder” in WordPress core for FTP-based installations, which in itself would be unusual. Did you set the constant FS_METHOD in wp-config.php? If applicable. so:

    define('FS_METHOD', 'ftpext');

    If so, change that to

    define('FS_METHOD', 'direct');

    A few wild guesses:
    – Have you tried reinstalling WordPress-core, just in case some file needed happens to be broken? (There’s a button for that on the update page)
    – Have you tried both installing plugins from www.remarpro.com and uploading plugins via “add new plugin”?
    – Have you checked what PHP modules are installed on the server?

    amboutwe

    (@amboutwe)

    In the Site Information, it confirms that the directory is not writeable.

    plugins: not writable

    Looking above in the directory, it appears the plugin install path is different than the content directory.

    WP_CONTENT_DIR: /usr/www/users/gruenkmn/deutugal/wp-content
    WP_PLUGIN_DIR: /home/deutugal/public_html/wp-content/plugins

    Perhaps you checked the plugin directory in the content folder which is not the folder WordPress is trying to write. Is that second path writable? If it’s incorrect, I’d guess something in the wp-config.php file set that path and fixing it would resolve the issue, too.

    Thread Starter rabox66

    (@rabox66)

    Hi, everybody!
    Thanks to your help I could detect the mistake. Here is the solution: The plugin Duplicator PRO, that I used for the migration left some code in the wp-config.php that caused the error. (It defined a wrong URL for the plugin folder) @amboutwe gave me the idea to check this file. Thanks!

    About the bug: That is strange because I use that Plugin always for migration. But in that special case, I had to move the installation from a server that behaved more than strangely. Therefore I wanted to bring the site to my hosting to work there…

    OK. But now it works. Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
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