Partial Refund Issue

  • Resolved pipoulito

    (@pipoulito)


    8 months, 1 week ago

    Hello,

    As you can see in video https://espace.fouschantants.org/video.mp4
    i have a problme with partial refund because it is displayed that it has been refunded entirely instead of partial.
    In Emails, it seems the amount refunded is ok.
    It is not a Stripe issue because , it is the same with Manual Refund button.

    Thanks for help

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @pipoulito!

    Thank you for reaching out and for sending the video.

    I understand you have an issue with partial refunds; they are not showing the correct amount in the order section, but they do in the email notifications, correct?

    If correct, it could be due to the number of decimals you have in the currency settings in WooCommerce.

    To know if this is the cause, as a first step, could you please check in WooCommerce > Settings > General in the Currency options section if the Number of decimals option is zero?

    If it is, kindly try changing it for 1 or 2,?Save changes, and check if the issue persists.

    Let us know how it goes for you!

    anastas10s

    (@anastas10s)

    Just to add, it is best to inquire about this at the support channel of the Stripe payment gateway in use at the store showcased in the video recording, as they would be in a better position to assist you — aside from the fact that this forum is dedicated (and limited) to providing support for the core WooCommerce plugin.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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