• ERROR: An error was encountered while trying to authenticate. Please try again.

    Steps followed:
    * Downloaded Universal Prompt Plugin
    * Logged into our Administrator Portal.
    * Activated Plugin.
    * Went to settings page.
    * In Duo Administrator Portal, visted Application, added WordPress application. – Carefully copied all three string values from the Admin portal to the setting in WordPress website.
    * Applied settings, became immediately logged out.
    * Tried to login, get the above error message directly back from WordPress site, no redirection attempted to external duo.com login process.
    * Tried a number of times. – Same results. (Password is saved in pwd manager, and is being presented to base WordPress login screen without typing, so I’m not making a typo).
    * Renamed duo-universal plugin folder to duo-universal.bak
    * Logged into website without any issues.
    * Reverted the duo-universal.bak plugin folder name to duo-universal.
    * Logged out on next page refresh, cannot log back in.

    From here I will be unable to revisit my plugin settings page, as I cannot login as an admin, while the plugin is present. I suggest I may be in a non-recoverable position now…?

    • This topic was modified 11 months, 3 weeks ago by cretti.
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  • Thread Starter cretti

    (@cretti)

    Worked through disabling other plugins, found an unlisted incompatibility issue with Wordfence… Don’t know yet whether there’s options within Wordfence which will prevent this issue or not.

    I had insured that my current user’s 2FA from Wordfence was disabled before I started this, so I had hoped that Wordfence would not interfere with the login flow required for Duo… That seems not to be the case.

    Since Wordfence does more for me than Duo, and whilst it’s doesn’t provide Duo Push – MFA, it does offer 2FA (TOTP) – so I’m going to struggle to ditch Wordfence for Duo at this point.

    To be clear: once Wordfence was disabled Duo Universal Prompt worked beautifully… I just can’t use it, as I don’t want to have to ditch Wordfence

    • This reply was modified 11 months, 3 weeks ago by cretti.
    • This reply was modified 11 months, 3 weeks ago by cretti.
Viewing 1 replies (of 1 total)
  • The topic ‘Incompatibility between Duo Universal prompt and Wordfence plugin’ is closed to new replies.