Cannot edit address

Hi @nick-robinson,

For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

Additionally, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

screen shot https://snipboard.io/TtfDPH.jpg

there is no fatal error log, will try the plugins suggestion

WordPress Environment

WordPress address (URL): https://nickorigami.com
Site address (URL): https://nickorigami.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wpth_
Total Database Size: 83.87MB
Database Data Size: 68.63MB
Database Index Size: 15.24MB
wpth_woocommerce_sessions: Data: 1.60MB + Index: 0.03MB + Engine MyISAM
wpth_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpth_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpth_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
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wpth_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpth_cartflows_ca_cart_abandonment: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
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wpth_xyz_ics_role_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpth_xyz_ics_short_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpth_xyz_ics_user_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 1703
books: 1
cp-book: 23
cp-books: 104
custom_css: 2
elementor_library: 17
gfw_report: 1
jet-engine: 3
jet-engine-booking: 1
jet-woo-builder: 12
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 34
page: 69
portfolio: 1
portfolio-item: 3
post: 423
product: 173
product_variation: 49
revision: 2899
shop_coupon: 2
shop_order: 296
shop_order_refund: 2
ukraine: 2
wcs_ruleset: 1
wmpc-trash: 286
wp_global_styles: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (28)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.1.3
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.15
Duplicate Page: by mndpsingh287 – 4.5.3
Elementor Pro: by Elementor.com – 3.20.0
Elementor: by Elementor.com – 3.20.1
Enable Media Replace: by ShortPixel – 4.1.5
Flexible Shipping: by Octolize – 4.24.16
Prisna GWT - Google Website Translator: by Prisna – 1.4.9
JetBlocks For Elementor: by Crocoblock – 1.3.10
JetElements For Elementor: by Crocoblock – 2.6.16
JetEngine: by Crocoblock – 3.4.1
JetWooBuilder For Elementor: by Crocoblock – 2.1.10
JetProductGallery: by Crocoblock – 2.1.15
Mailchimp for WooCommerce: by Mailchimp – 3.7
Media Cleaner: by Jordy Meow – 6.7.3
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.252

Real Media Library (Free): by devowl.io – 4.22.10
Speed Optimizer: by SiteGround – 7.4.6
Security Optimizer: by SiteGround – 1.4.12
Product Customer List for WooCommerce: by Kokomo – 3.1.6
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.7.1
WooPayments: by Automattic – 7.3.0
WooCommerce PayPal Payments: by WooCommerce – 2.5.4
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.7
WooCommerce: by Automattic – 8.6.1
WP File Manager: by mndpsingh287 – 7.2.5
XYZ WP Insert Code Snippet: by xyzscripts.com – 1.2.1 Inactive Plugins (1)

JetEngine - Get attachment file link by ID: by Crocoblock – 1.1.2 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #11061 - /shop/
Cart: #6576 - /cart/
Checkout: #6578 - /checkout/
My account: #6580 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.0.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ? Templates

Overrides: /home/customer/www/nickorigami.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
/home/customer/www/nickorigami.com/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php WooPayments

Version: 7.3.0
Connected to WPCOM: Yes
WPCOM Blog ID: 179040184
Account ID: acct_1KZbn02Efy4i6Eiq
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled WooCommerce PayPal Payments

Onboarded: –
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-19 17:47:36 +00:00
Options: ?
Notes: 204
Onboarding: completed Action Scheduler

Canceled: 1
Oldest: 2024-03-18 04:17:39 +0000
Newest: 2024-03-18 04:17:39 +0000

Complete: 194
Oldest: 2024-02-17 13:36:40 +0000
Newest: 2024-03-18 21:38:13 +0000

Failed: 19
Oldest: 2022-11-02 17:06:59 +0000
Newest: 2023-06-01 13:57:16 +0000

Pending: 1
Oldest: 2024-03-19 15:46:26 +0000
Newest: 2024-03-19 15:46:26 +0000 Status report information

Generated at: 2024-03-19 08:19:17 +00:00
`

Oh heck, ignore (delete) this thread – I’d set up a custom page using jet woo builder and forgot to add the address section.

• This reply was modified 8 months, 2 weeks ago by nick robinson.