Elementor lightbox doesnt work

  • Resolved cauv

    (@cauv)


    12 months ago

    Hello,

    I would like to report an issue with elementor lightbox. After activation of your plugin, all the lightboxes stopped to work. Please check out the URL, all the pictures on that page should be able to be openned in lightbox. I am 100% sure, that it is caused by this plugin because I deactivated all of them and then openned them one by one.

    Please do you have any fix to this issue?

    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi Cauv,
    We apologize for the issue. Could you please provide us the version of Elementor you’re currently using? Additionally, it would be greatly beneficial if you could specify the widget name you’re using to display the image lightbox. This information will assist us in identifying and resolving the issue.
    Thank you.

    Thread Starter cauv

    (@cauv)

    Hello,

    version of Elementor is 3.20.1?and Elementor Pro Verze 3.20.0.

    Element that I use is a classic Elementor Image widget. Here is a screenshot: https://paste.pics/a976142dea9eac6a33d3e8ef744362e4

    Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi Cauv,
    Thanks for providing the details, We appreciate you for bringing the issue to our attention. Our team has identified the problem and it has been logged for resolution in the upcoming plugin update. Our developers are actively working on finding a solution. We value your feedback and any ideas or suggestions you may have to improve our plugin and its features. Please feel free to share them with us at any time.
    Best Regards

    Hello, I wanted to ask when you will be releasing an update? Unfortunately, my site doesn’t make sense without the lightbox function. Do you think it will come soon, or should I choose another provider for the time being?

    Best regards

    or you can tell me how i can fix this at the moment?

    Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi Monster37,
    We apologize for the inconvenience you’ve experienced. Our developers have successfully resolved the lightbox issue and the fix will be included in the upcoming version of the plugin, which will be released soon. We appreciate your patience and understanding.
    Best regards

    Plugin Author Debuggers Studio

    (@debuggersstudio)

    Hi,
    We’ve updated our plugin to new version fixed issue that you mentioned.
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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