Syncing of new orders

Hey @fatsteve

Orders should sync automatically albeit it depends on the server configuraiton and resources how rapidly that occurs.

It shouldn’t be necessary to click resync to see the timestamp update for e-commerce data with the mc-woocommerce plugin.

Could you let us know the following?

• How long are the intervals between data syncing?
• Are there any pending action schedular jobs? If so, what happens when you click run? ( WooCommerce > Status > Scheduled Actions ) – The run button is seen when hovering with any Action slat.
• Could you inform us if there are many orders that haven’t synced yet?

hi, Thanks for getting back to me.

I can now see the syncing is happening daily automatically and it last synced yesterday, however the orders number hasn’t updated on the website side/plugin overview page.

for pending scheduled actions, it’s says every 1 day and this last run yesterday.

For your reference, our orders do use custom order numbers as I’m aware this was previously a cause but understood this was due to be fixed in the latest plugin release.

Hi there, we’re wondering if you should try running the WordPress Action Scheduler manually to see if things sync up correctly.

To run the WordPress Action Scheduler manually from the WordPress admin dashboard, you can follow these steps:

1. Navigate to the WordPress admin dashboard.
2. Go to ‘Tools’ and then ‘Scheduled Actions’.
3. Filter the list to show ‘Pending’ tasks.
4. Select a single pending task and click ‘Run’ to execute it manually.
5. Observe if the task runs successfully.

Also, if your website doesn’t get much traffic and you’re concerned about the timely execution of scheduled tasks, you might want to set up an actual cron job on your server or use a service like Uptime Monitor which can ping your site consistently throughout the day. This cron job can trigger the wp-cron.php file at regular intervals, ensuring that scheduled tasks are executed regardless of website traffic.

Please let us know if that works, if not maybe try a fresh uninstall/reinstall of the plugin using our latest version (3.7).

hi thank you, it had run yesterday but I clicked run and it showed this message:

Successfully executed action:?woocommerce_cleanup_draft_orders

I then checked the order numbers on your overview screen and it hadn’t updated.

Hey @fatsteve

Could you enable Remote diagnostics found within the plugin settings and provide us with the URL of the store in question?

If you prefer to give us that information privately feel free to use this contact form.

Once we have that information we’ll try to take a closer look at your store logs.

Hi there, we just wanted to check back with you to see if this was still a problem with our latest plugin (v3.7 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.