Survey displays, but buttons don’t work

  • Resolved care2michelle

    (@care2michelle)


    8 months, 2 weeks ago

    I’m using the free version. I have a WordPress multisite. The survey displays on the pages, and you can click the radio buttons. However, when I try to click either “skip” or “next”, nothing happens (the buttons are not active)

    you’ll need the following login information:
    username: tempsupportlogin
    password: oBNS0cf&KXl43BOfpevq0**a

    • This topic was modified 8 months, 2 weeks ago by care2michelle. Reason: make the language clearer

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter care2michelle

    (@care2michelle)

    It seems to be a caching issue…I see that you submitted a test submission.
    It only shows up once, and then once the user has completed it, it doesn’t appear on any other pages – is that the design of the plugin? Is there a way to have it display on every page, even if the user has completed it on a different page?

    Plugin Support Michelle D.

    (@devmich)

    Hi @care2michelle,

    Thanks for reaching out. I’m so sorry for the delay here!

    Before we dive in, I wanted to give you a heads-up that it’s against the WordPress Forum Guidelines to include site credentials in your posts, even if they’re for a subscriber role and not an admin role. I just wanted to remind you of this and suggest you edit your post to remove that information. A WordPress forum moderator may also edit your post to remove that information.

    In the future, instead of providing credentials, please provide screenshots, videos, and error codes related to the problem you’re having, and we can use those to diagnose the issue.

    I did take a quick look this time to help you out, and I’m glad to hear it’s likely cache that caused the initial issue.

    By default, yes, once a survey is completed, it will remain closed.

    I apologize that there isn’t a way to adjust the display length of a survey in our free version. In case it helps, our Behavior addon, as part of our paid version, does let you get around this (on top of our paid version adding other super handy features). We’re unable to share details about paid version features here (www.remarpro.com policy), but you’re welcome to reach out at https://www.userfeedback.com/contact/ and we’d be happy to share more about this.

    I’m sorry we don’t have a way to do what you’re looking for in our free version, but I hope these details are helpful.

    Thanks.

    Thread Starter care2michelle

    (@care2michelle)

    Thanks for letting me know about the credentials issue unfortunately, I can no longer edit the original post, only my most recent one. I’m happy even to delete it altogether, but I don’t see a way to do that either.

    thanks for the information about the limitations of the free plan. I’ll check out other options.

    • This reply was modified 8 months, 2 weeks ago by care2michelle.
Viewing 3 replies - 1 through 3 (of 3 total)
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