Ecomdash Inventory not synching WooCommerce since Feb. 29th

  • Resolved hobbymonstrocity

    (@hobbymonstrocity)


    8 months, 2 weeks ago

    On the evening of February 28th, my WooCommerce inventory stopped synching properly with Ecomdash.

    When there’s a sale on 1 of my WooCommerce stores, it does subtract inventory from all my platforms however if there’s a sale on another platform (eBay, Etsy, etc), that information is being updated within Ecomdash but is not being sent to WooCommerce hence my WooCommerce inventories are being thrown off.

    I have taken a number of steps to resolve this:

    1) White-listed all of Ecomdash’s IP addresses.

    2) Double-Checked that my REST API is checked off and also double-checked the Legacy REST API. I also toggled the Legacy REST API jusy to make sure it wasn’t needed.

    3) Re-Enabled WooCommerce within Ecomdash

    4) Made sure I have updated all my WordPress and WooCommerce versions.

    I’ve also been chatiing with Ecomdash support but they’re at a Dead End on the subject. As of right now, Ecomdash is broken and dead for me.

    I suspect that February 29th has caused this problem.. potentially a clock somewhere within WooCommerce or Ecomdash that is misaligned. This problem started with my first February 29th order on eBay not synching.

    Is anyone else experiencing this? 

    Marc – HobbyMC

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @hobbymonstrocity! Thanks for contacting us. I’m happy to help you.

    Have you made any changes to the website around Feb 29? This could be adding or removing plugins or custom code, updating the theme or plugins, etc.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter hobbymonstrocity

    (@hobbymonstrocity)

    Hi,

    No changes made manually however I’m not certain if there’s a way to see when automated updates may have occurred. I discovered the date by working backwards through my eBay sales and checking inventory. I worked my way back to February 28th and found that the last transaction on the 28th had the correct inventory with my website however the 1st transaction of February 29th was incorrect.

    Here is the System Status Report:

    ` WordPress Environment

WordPress address (URL): https://hobbymonstrocity.com
Site address (URL): https://hobbymonstrocity.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.16
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.6.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: ffV_
Total Database Size: 39.68MB
Database Data Size: 35.18MB
Database Index Size: 4.50MB
ffV_woocommerce_sessions: Data: 24.08MB + Index: 0.52MB + Engine MyISAM
ffV_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ffV_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
ffV_woocommerce_order_itemmeta: Data: 0.36MB + Index: 0.25MB + Engine MyISAM
ffV_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ffV_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_actionscheduler_actions: Data: 0.41MB + Index: 0.20MB + Engine MyISAM
ffV_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ffV_actionscheduler_logs: Data: 0.32MB + Index: 0.19MB + Engine MyISAM
ffV_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
ffV_comments: Data: 0.36MB + Index: 0.11MB + Engine MyISAM
ffV_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ffV_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ffV_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ffV_options: Data: 3.73MB + Index: 0.23MB + Engine MyISAM
ffV_postmeta: Data: 3.23MB + Index: 1.06MB + Engine MyISAM
ffV_posts: Data: 0.84MB + Index: 0.25MB + Engine MyISAM
ffV_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ffV_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ffV_term_relationships: Data: 0.07MB + Index: 0.17MB + Engine MyISAM
ffV_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ffV_usermeta: Data: 0.99MB + Index: 0.56MB + Engine MyISAM
ffV_users: Data: 0.09MB + Index: 0.09MB + Engine MyISAM
ffV_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ffV_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ffV_wc_admin_notes: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
ffV_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
ffV_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ffV_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ffV_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ffV_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ffV_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ffV_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ffV_wc_order_product_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
ffV_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
ffV_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ffV_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ffV_wc_product_meta_lookup: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
ffV_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ffV_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ffV_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ffV_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ffV_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
ffV_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ffV_wpforms_tasks_meta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM Post Type Counts

attachment: 804
custom_css: 1
customize_changeset: 1
elementor_library: 1
nav_menu_item: 103
oembed_cache: 1
page: 18
post: 2
product: 586
product_variation: 6
revision: 148
shop_coupon: 6
shop_order: 198
wp_global_styles: 1
wpforms: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (11)

The Bluehost Plugin: by Bluehost – 3.9.1
Elementor: by Elementor.com – 3.19.4
Facebook for WooCommerce: by Facebook – 3.1.10
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.25.0
Jetpack: by Automattic – 13.2
Woo Custom Stock Status: by Softound Solutions – 1.4.7
WooCommerce Email Test: by RaiserWeb – 1.2.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.7
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.9
WooCommerce: by Automattic – 8.6.1
WPForms Lite: by WPForms – 1.8.7.2 Inactive Plugins (1)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1 Must Use Plugins (2)

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4 Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Storefront
Version: 4.5.4
Author URL: https://woo.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-11 00:39:42 -04:00
Options: ?
Notes: 205
Onboarding: completed Action Scheduler

Complete: 1,394
Oldest: 2024-02-08 16:48:34 -0500
Newest: 2024-03-10 17:02:33 -0400

Failed: 1
Oldest: 2023-08-27 13:11:26 -0400
Newest: 2023-08-27 13:11:26 -0400

Pending: 5
Oldest: 2024-03-10 21:41:14 -0400
Newest: 2024-03-15 18:29:15 -0400 Status report information

Generated at: 2024-03-10 17:46:49 -04:00
`

    There were a total of 8 fatal/critical errors. I cut n’ pasted one below:

    2024-03-10T01:55:20+00:00 Critical Uncaught Error: Call to undefined function NewfoldLabs\WP\Module\Data\data_get() in /home3/hobbymcn/public_html/hobbymonstrocity/wp-content/plugins/bluehost-wordpress-plugin/vendor/newfold-labs/wp-module-data/includes/Data.php:131 CONTEXT: {“error”:{“type”:1,”file”:”\/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-content\/plugins\/bluehost-wordpress-plugin\/vendor\/newfold-labs\/wp-module-data\/includes\/Data.php”,”line”:131},”backtrace”:[“”,”#0 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/class-wp-hook.php(324): NewfoldLabs\\WP\\Module\\Data\\Data->authenticate(NULL)”,”#1 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/plugin.php(205): WP_Hook->apply_filters(NULL, Array)”,”#2 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/rest-api\/class-wp-rest-server.php(189): apply_filters(‘rest_authentica…’, NULL)”,”#3 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/rest-api\/class-wp-rest-server.php(428): WP_REST_Server->check_authentication()”,”#4 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/rest-api.php(424): WP_REST_Server->serve_request(‘\/wc\/v3\/products…’)”,”#5 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/class-wp-hook.php(324): rest_api_loaded(Object(WP))”,”#6 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#7 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#8 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”,”#9 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/class-wp.php(813): WP->parse_request(”)”,”#10 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-includes\/functions.php(1336): WP->main(”)”,”#11 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/wp-blog-header.php(16): wp()”,”#12 \/home3\/hobbymcn\/public_html\/hobbymonstrocity\/index.php(17): require(‘\/home3\/hobbymcn…’)”,”#13 {main}”,”thrown”]}

    I can post the other 7 error messages if you’d like to review them.

    Any ideas/help would be greatly appreciated. I’ve spent well over 10 hours with Ecomdash support and on my own trying different solutions with no end in sight.

    Thanks,

    Marc – HobbyMC

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there ,

    Thanks for sharing more details on this.

    I’ve spent well over 10 hours with Ecomdash support and on my own trying different solutions with no end in sight.

    I understand you’ve tried different troubleshooting steps, just to confirm, were you able to try performing a conflict test?

    As it appears that there’s a problem with the Bluehost WordPress plugin. You can find detailed steps to perform a conflict test from this guide here.

    Let us know how it goes.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Ecomdash Inventory not synching WooCommerce since Feb. 29th’ is closed to new replies.