New file upload screen height

Hi Sriom,

Unfortunately I cannot reproduce the issue. Here’s a screenshot: https://i.imgur.com/2Zod0oa.png

Most probably this is a conflict with another plugin. Could you please deactivate all of them except Enable Media Replace and try again?

Thank you!

Any updates to this? I have same issue. I have disabled every plugin and still “new file” box is 9999px in height. It has something to do with filetype??

EDIT:
Im using WP Offload Media plugin + Google Cloud Storage for media files.

• This reply was modified 8 months, 2 weeks ago by vvillell.

Hi Gerard

It still happens with all plugins disabled. Something seems to be setting the height to 9999px in this DIV:-

<div class="image_placeholder not_image upload-file-action" style="width:575px; height:9999px">

Thanks
Steve

hello @sriom, @vvillell,

Since we’re not able to reproduce this on our test environments, would it be possible to send us a sample PDF file where the issue is reproduced? If the file in discussion cannot be publicly shared, please write to us here, mentioning this ticket.

Thank you!

hello @sriom and @vvillell,

I want to follow up on this and ask if you can provide us with some sample files for us to test with. We might have an update to our plugin in the coming weeks and I’d like to also get a fix in place for this situation. If that’s not possible, I’ll go ahead and mark this issue as resolved next week.

Thanks!