WooCommerce Making Site Not Load

Hi there @lindyknowles,

I’m sorry to hear about the slow load times you’re experiencing with WooCommerce on your Avada theme. This certainly isn’t the typical experience, and I understand how frustrating it can be.

There could be a number of reasons causing this issue. Please try the troubleshooting steps below to see if this helps fix the issue:

1. Make a backup of your site and update all you themes and plugins.
2. Check your server’s PHP version. I’d recommend PHP 8.2.16 for optimal performance.
3. Try increasing your WordPress memory limit to at least 512 MB.

If you’ve tried all these steps and are still experiencing issues, please share with us your system status report for further investigations. You can find via WooCommerce > Status > Get system report > Copy for support, then paste it via https://gist.github.com/ and send the link here.

I have done all the things suggested. I’ve also tried adding a caching and image compression plugin, but the site remains slow. I do know that when testing plugins, the site appears to functional normally when WooCommerce is deactivated.

https://gist.github.com/lindyknowles/c1b6f64fd72222fa476655b887862ed2

Hello @lindyknowles,

Thanks for sharing more details on this. From the shared SSR, I’m unable to find any culprit that could lead to the slow loading.

Before we can dive deeper into troubleshooting, could you please confirm if you were able to replicate the same issue with a default theme like Storefront?

If not, I’d suggest deactivating all other plugins, leaving only WooCommerce and the active theme as Storefront.

Let us know how this goes.

Here’s the staging site with only Storefront and WooCommerce.
https://hv3.b8f.myftpupload.com/

The load speeds are better. But I don’t know what to do next.

I have pulled error logs from the site but I dont really understand them. Can you possibly point me in the right direction?

https://gist.github.com/lindyknowles/9b0dcb0332cdd6bd5705a3153f3afae5

Hi @lindyknowles,

Thank you for the additional details; it seems there’s an error with a table from Yoast, I’d suggest checking with them regarding that issue.

However, the error that catches my attention the most is the lock wait timeout with the _options table.

Can you go to your WP Admin → WooCommerce → Status → Tools and in there click “Clear transients” next to WooCommerce transients and Expired transients, please?

Additionally, can you please?enable WP Debug?and share the log found in?WooCommerce → Status → Logs?and inside the error log file generated on your server?

Looking forward to resolving this issue for you.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP