Remove item check not working properly

Hello alanfearly

Thank you for contacting WooCommerce support.

I went to your site and added a couple of products to the cart.
Then I removed the products from the Cart and found the same issue as you have described.

The error appears to occur when jQuery fails to load.
This sometimes happens when scripts are not properly added to the theme files.

Have you tried changing the theme to a default one like Storefront?

To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Hello,

I tried storefront but it still has the same problem.

Here is a link to the status message – https://github.com/alanearly/placemakers/blob/main/status

When I look at source I see that these 4 jquery files are being loaded:

<script src="https://www.placemakersinc.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script src="https://www.placemakersinc.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script>

<script src="https://www.placemakersinc.com/wp-content/plugins/woocommerce/assets/js/flexslider/jquery.flexslider.min.js?ver=2.7.2-wc.8.6.1" id="flexslider-js" defer data-wp-strategy="defer"></script> <script src="https://www.placemakersinc.com/wp-content/plugins/woocommerce/assets/js/jquery-blockui/jquery.blockUI.min.js?ver=2.7.0-wc.8.6.1" id="jquery-blockui-js" defer data-wp-strategy="defer"></script>

Could any of these cause a problem?

thanks, Alan

Hi @alanfearly,

Thanks for confirming that this issue persists even after changing to the default theme.

I checked your system status report and could notice a caching plugin: advanced-cache.php: advanced-cache.php. I would recommend purging all cache from it.

Next, you’ll want to configure the plugin not to cache the cart, checkout, and My Account pages. Here’s a helpful guide:?https://docs.woocommerce.com/document/configuring-caching-plugins/

Let us know if this helps.

I checked and advanced-cache.php is part of Rocket, and in Rocket I added:

/cart/
/cart/(.*)/

– to the advanced cache section under never cached urls.

This did not help my problem, and just disabling Rocket did not help either.

Do you have any other ideas?

Thanks, Alan

Hey, @alanfearly!

The next step would be running a full conflict test to check if another plugin is interfering.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

Hello there!

It appears we’ve not had any recent updates from you. I’ll assume you’re all set and switch this issue to ‘resolved’. Remember, we’re always here whenever you want to proceed.