Emails not sending

  • andrewatredlicorice

    (@andrewatredlicorice)


    9 months ago

    Hello!
    We’ve had great success sending emails with mail poet for the last 18 months until the Gmail change.

    We’ve gone through the process to create a custom email tied to our domain, added this email to all sending fields, added CNAME & TXT files to our domain records, verified our sending domain – however all of our emails are getting stuck in the ‘sending’ panel and we can’t work out why. They just continue to hang there.

    Would appreciate some help fixing this up!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter andrewatredlicorice

    (@andrewatredlicorice)

    Any help with this?

    Thread Starter andrewatredlicorice

    (@andrewatredlicorice)

    In fact – checking our system status we can see that these just aren’t sending – the run starts, but never completes. This is also after a plugin upgrade – we have 30+ successful email to the end of 2023. It is only just in the last month we ar experiencing difficulties.

    Accessible Yes
    Status running
    Last updated March 11, 2024 4:12 pm
    Last run started March 11, 2024 4:12 pm
    Last run completed unknown
    Last seen error none
    Last seen error date unknown

    Plugin Support Tseten a11n

    (@tibetanitech)

    I understand you are having trouble sending emails from MailPoet.

    Can you please send us the following information to investigate this further:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.
Viewing 3 replies - 1 through 3 (of 3 total)
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