Stripe Descriptor Error

  • Resolved mopixdave

    (@mopixdave)


    9 months ago

    My website has been unable to process Stripe payments since March 1st.

    The issue is with the payment descriptors. Apparently they no longer comply with Stipe policy
    When a customer places an order it appears in WooCommerce as Failed and this message appears: “The statement_descriptor parameter is not supported for the payment_method_type card. To continue supporting payment_method_type card, please pass in statement_descriptor_suffix or remove the statement_descriptor parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details. Order status changed from Pending payment to Failed.” In the document it says: “As of 01/02/2024, Stripe no longer supports the statement_descriptor parameter on the PaymentIntent API for PaymentIntents in which one of the supported payment_method_types is card. Attempting to set a statement_descriptor on a PaymentIntent with a card as one of the payment_method_types will result in a 400 error code. For these requests, please use the statement_descriptor_suffix instead.”
    Also:
    “Use of the statement_descriptor parameter on PaymentIntents for card charges Statement descriptors explain charges or payments on bank statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes. Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information. Read our documentation for more detailed information regarding statement descriptors. As of 01/02/2024, Stripe no longer supports the statement_descriptor parameter on the PaymentIntent API for PaymentIntents in which one of the supported payment_method_types is card. Attempting to set a statement_descriptor on a PaymentIntent with a card as one of the payment_method_types will result in a 400 error code. For these requests, please use the statement_descriptor_suffix instead. If you encounter any issues related to statement_descriptors, please contact Stripe Support for assistance.”
    I contacted Stripe support but they say this is a WooComm issue.
    I have the latest version of the plugin installed but cannot see anywhere to make changes to payment descriptor other than the standard field.
    Can you help please?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mopixdave,

    I have the latest version of the plugin installed but cannot see anywhere to make changes to payment descriptor other than the standard field.
    Can you help please?

    This issue has been fixed, so it shouldn’t happen with the latest version. Can you share a screenshot of your Stripe settings with us? Especially the Payments & transactions section.

    Also, you can change the description your customers will see on their bank statements by logging into your Stripe account here.

    Looking forward to hearing from you soon.

    Thread Starter mopixdave

    (@mopixdave)

    Hi

    Thanks for getting back to me.

    Hi Shameem

    Thanks for getting back to me

    Here are the Stripe plugin settings

    https://drive.google.com/file/d/1yrmiphtRIUrgXvT6QYnreqsHLwaEDZHS/view?usp=sharing

    Here are the settings in Stripe

    https://drive.google.com/file/d/1gWYRc3JRR35jwBNinWFKx0iHUze0I5XF/view?usp=sharing

    I have the latest version of the Stripe plugin installed (8.0.0)

    Let me know if you need anything else

    Dave

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mopixdave,

    Thanks for sharing additional information. Everything looks to be as it should.

    However, could you please log into your Stripe account, navigate here, clear out the description field, and then see if the error persists?

    Let us know how that goes. Looking forward to helping you.

    Thread Starter mopixdave

    (@mopixdave)

    Hi there

    Do you have an update please? The website is the business’s only source of income so we’re desperate to find a fix for the Stripe plugin issue.

    Regards

    Dave

    Thread Starter mopixdave

    (@mopixdave)

    Hi there

    Stripe won’t let me remove the Descriptor name

    https://drive.google.com/file/d/1wFc7TPxGC4WBt4jdKeDa1Sv3aZ0PzTUD/view?usp=sharing

    Regards

    Dave

    Thread Starter mopixdave

    (@mopixdave)

    Hi Shameem

    Do you know how I can remove the Descriptor please?

    Dave

    ?? hey @mopixdave

    Stripe won’t let me remove the Descriptor name

    https://drive.google.com/file/d/1wFc7TPxGC4WBt4jdKeDa1Sv3aZ0PzTUD/view?usp=sharing

    The file is not publicly visible, currently, I’m afraid.

    Nevertheless, the plugin’s currently active version is 8.0.0, meaning that the issue with the descriptors that has been identified in earlier versions is fixed, per the plugin’s changelog.

    Let’s focus on the following, next, and see if the situation changes, or otherwise:

    I hope this is helpful!?We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    A quick follow-up, as this last message arrived while composing the previous message.

    Do you know how I can remove the Descriptor please?

    You can change the description your customers will see on their bank statement in your?Stripe account settings(opens in a new tab).

    I hope this helps! Let us know how it goes.

    Thread Starter mopixdave

    (@mopixdave)

    Hi Pepe

    Thanks for getting back to me. I tried to remove the Statement Descriptor but an error message appears and Stripe won’t allow me to save the page – I sent you a screenshot. Do you know how I can get this done?

    Thread Starter mopixdave

    (@mopixdave)

    I checked with Stripe support – they say: Upon checking, you cannot leave the payment or statement descriptor blank. It needs some details and it can’t be removed.

    This is odd, @mopixdave.

    Please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter mopixdave

    (@mopixdave)

    Thanks Pepe. I opened a ticket as requested. Hope someone can help!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @mopixdave,

    Thanks for confirming this.

    Our support team will reach out to you through the internal ticketing system. Please be on the look-out for any replies.

    Thanks.

    Thread Starter mopixdave

    (@mopixdave)

    I reported this to Woo Support yesterday, chased this morning but I’ve had no update and still can’t take payments. Is there anything you can do to help me?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @mopixdave,

    Could you share the ticket number to check the status?

    Furthermore, have you tried updating the plugin to the latest version to see if it works? If you did and are still not working, consider temporarily downgrading to an older version that used to work on your website in the past. To downgrade, you may use the WP Rollback plugin.

    I hope this helps! If you have any other questions, feel free to ask.

Viewing 15 replies - 1 through 15 (of 25 total)
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