Orders not being Synced

Hi there, it kind of sounds like you may have some failed jobs in the Action Scheduler; the queue system that WordPress uses to send information to Mailchimp via the plugin. Can you take a look at some of the below documentation and let us know if that’s something you’re seeing?

To troubleshoot the WordPress Action Scheduler, you can follow these steps:

Identifying Stalled Queues:

• Look for pending jobs that are newer than the last completed jobs, indicating a backlog.

Immediate Action – Test by Running a Single Job:

• Manually run a pending task in the ‘Scheduled Actions’ section of the WordPress admin dashboard.

Diagnosing the Cause of a Stalled Scheduler:

• If manually running a task is successful but tasks are not processed automatically, it may indicate scheduler issues.

Preventive Measures and Regular Checks:

• Regularly monitor ‘Scheduled Actions’, establish maintenance routines, and ensure smooth operation of the Action Scheduler.

If these steps do not resolve the issue, we may need to look at doing a plugin/theme conflict or cache troubleshooting. Let us know if you have any luck, if not please enable Remote Diagnostics in the Settings area of the plugin and we’ll take a look closer.

Hello,

Thank you for the prompt response and the troubleshooting suggestions provided. Unfortunately, after following the steps outlined, I did not identify any pending actions, but I did notice several failed actions, including some related to the Mailchimp plugin.

I have enabled the debug mode in the plugin settings as suggested. What are the next steps now? Should I simply wait for further contact?

I appreciate your assistance in advance.

In the meantime, i’ve been getting more failed actions related to mc-wordpress plugin. The error is the one bellow:

action failed via Async Request: Call to a member function get_type() on bool

does it help?

Hi there, thanks for checking on those failed actions, it sounds like we may have a plugin/theme conflict somewhere. A couple of follow up questions:

• Can you follow the plugin conflict resolution steps? Please be sure to orchestrate this on a staging site if possible.
• Can you double check your caching configuration as linked above?
• Do you have any plugins that modify the order ID’s like Sequential Order Numbers for WooCommerce?

Hi there,

I would like very much to avoid theme conflict because it’s a live site and it’s hard for me to do that test since it’s going to impact sales negatively.

Anyway, few things I can answer right now:
– I have wp-rocket and i’m using cloudflare. Does any of these could impact the sync? I stopped to see campaign sales anaylitcs before migrating to cloudflare, so maybe wp-rocket?
– Yes, I have the plugin sequential order numbers pro active.

thank you

Hi there, yes, I understand. If you don’t have access to a staging environment that makes things difficult for testing potential conflicts.

Let’s try to look at caching first since you noticed the issue starting after moving to Cloudflare. Check out our Wiki article around using caches here: https://github.com/mailchimp/mc-woocommerce/wiki/Using-Caches. Could you add this rule and try to run the sync again?

Lastly, the SOP plugin could be an issue as well but I’m more curious about Cloudflare since the problem didn’t exist until that was being used.

Hi!

I have a staging and I can share access with you (or the plugin itself) but i’m afraid that on those tests you trigger automations for my clients.

I’m using wp-rocket and I can whitelist paths o the javascript section of the plugin. Is it here where I should allow requests to/from mailchimp-for-woocommerce/* ?

About the cloudflare, maybe you misunderstood, I don’t think this started to happen after migrating to cloudflare, but before that. Anyway, since we’re discussing cloudflare, I would like to highlight a point that might be related. I get multiple requests from a network called THEROCKETSCIENCEGROUP. Which I think is very much related to mailchimp as you can see in the image bellow. Are requests from this ASN legitimate?

Looking for your feedback!

@ricardoaraujo330 yes the plugin will receive webhooks from Mailchimp when profiles are updated, so yes this is something you could allow if you’re running into issues with the firewall.

@ricardoaraujo330 as a follow up on this – I realized your main issue was the orders not being synced – do you happen to be using a plugin for sequential order numbers, or custom order numbers etc?

If so, please update to the latest version which is 3.7 as of today, and that might actually solve your problem.

If you’re still having issues, please reach out again. Also we have a remote support option that might be of help once you open up the endpoints discussed previously. ??

Hi @ryanhungate

Thank you for your answer.

Yes, i use WooCommerce Sequential Order Numbers Pro 1.21.2

is it the plugin causing problems? I’ve always used it before.

Thank you

Hey @ricardoaraujo330

Yes, we ‘ve had reports of issues concerning customer order ID while using such plugins as WooCommerce Sequential Order Numbers Pro. We’ve since add some better support and handling of these scenarios to the plugin in v3.7 as Ryan mentioned. Please update if you haven’t done so already. You also would need to commence a re-sync in order to capture those existing orders that had isssues prior to v3.7 for syncing to Mailchimp.

Hi @jordan

So far so good, seems to be syncing everything now:

If it fails I’ll let you know.

Thank you,
Ricardo

Superb!

We’re here if ya need us!