Email template editor only displays preview section

  • Resolved ovix

    (@ovix)


    9 months ago

    Dear all,

    While I’m not sure with which version of WP or WP HTML Email Designer the issue started, we are currently running v5.8.9 and v3.4.5 respectively and get the following display when attempting to edit the email templates (only the preview section is displayed), preventing any editing.

    Screenshot available here: https://ibb.co/6XtRzkP

    Does anyone has a solution/workaround to offer?

    Thanks!

    • This topic was modified 9 months ago by ovix.
    • This topic was modified 9 months ago by ovix.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Julian

    (@juliangk)

    Hello @ovix,

    this issue appears to be related to script loading. The JS file is probably not being loaded correctly. Please deactivate and uninstall the plugin, and then reinstall it again. If the issue persists, please load the page open the browser console (right click -> inspect -> console) and make a screenshot of the error message in the console. Please also check if you have a plugin that might prevent script files from loading. These could be security related plugins such as a firewall or also a caching problem. So also try to empty your cache and deactivate any caching plugins.

    Please let me know if these steps resolve the issue.

    Best regards
    Julian

    Plugin Support Julian

    (@juliangk)

    Hello @ovix,

    does your issue still persist?

    Best regards
    Julian

    Thread Starter ovix

    (@ovix)

    Hello Julian,

    Thank you for your quick feedback and follow up!

    Unfortunately deactivating, removing and adding back the extension did not help (clearing the cache either), I get the exact same behavior after the test.

    Here is a screenshot of the error from the DevTools, linked to the react-dom.min.js.

    Screenshot: https://ibb.co/hCfsMC2

    Thanks again for your help!

    Plugin Support Julian

    (@juliangk)

    Hello @ovix,

    thank you very much for the screenshot. Can you please email us to support(at)codemiq.com and refer to this thread?

    Best regards
    Julian

    Plugin Support Julian

    (@juliangk)

    As you have not responded in a while and not sent us an email, I suppose your issue is resolved. If this is not the case feel free to reopen this thread.

    Best regards
    Julian

Viewing 5 replies - 1 through 5 (of 5 total)
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