Recurring payments

  • Resolved monicaamb12

    (@monicaamb12)


    9 months ago

    Hello. Could you help me solve these questions briefly?

    • What happens if, for example, a credit card expires? Product rental has a monthly recurring payment.
    • What would the process of canceling recurring payment on the website? How will affect the payments?
    • Returns. Is it allowed to return unused products that you want to return?
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @monicaamb12! Thanks for contacting us. I’m happy to help you.

    • What happens if, for example, a credit card expires? Product rental has a monthly recurring payment.
    • What would the process of canceling recurring payment on the website? How will affect the payments?

    Can you please confirm which plugin you are using for the recurring payments? Are you using Woo Subscriptions or another one?

    The reason I’m asking is so we can make sure to guide you in the right direction.

    Returns. Is it allowed to return unused products that you want to return?

    To confirm, you also sell products on your website and want to know if your customers can return them?

    They can. You can set a refund/return policy on your website.

    You can find more about this in this guide. We also have a return policy template here, if you want to check it.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter monicaamb12

    (@monicaamb12)

    Yes, Woo Subscriptions!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @monicaamb12,

    What happens if, for example, a credit card expires? Product rental has a monthly recurring payment.

    Yes, Woo Subscriptions!

    If a customer’s credit card expires, the recurring payment for the Woo Subscription will fail.

    WooCommerce Subscriptions will automatically attempt to process the payment again according to the Retry settings you have configured. If all retries fail, the subscription will be put on hold.

    You can manage these settings and set up email notifications for failed payments to keep both you and your customers informed.

    For further information, please refer to our documentation on Subscription Renewal Process and Failed Recurring Payment Retry System.

    I hope this helps.

    Hey there @monicaamb12???

    Since this relates to a premium extension (Woo Subscriptions), please contact us directly via?Woo.com → My Account → Support?for further help with this.

    You may need to log in to the account used to purchase the extension before you are able to access that page.

    As per the forum guidelines, no support for premium extensions is done here, but we will be happy to assist you further from there. ??

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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