Regenerating hanging at given number to process

Hi @theshiningblade!

Thank you for bringing this matter to our attention.

We’re fixing the problem and making things better. You’ll see the solution in our next updates, and we’ll keep you posted on our progress.

If you need any kind of assistance, please don’t hesitate to reach out to our support team.

We appreciate your patience during this time.

Thank you!

Hello! Any news regarding the update that will fix the reported issue? Thanks!

Hi @adrchen!

Our team is diligently addressing the issue and making the required changes. These fixes will be included in upcoming updates.

Also, please ensure that the ‘Regenerate’ option’s chunk size is set to a minimal value, preferably less than 10, for optimal performance. Hope it will work.

Thank you!

I’ve tried just with 5 and it doesn’t even progress past 0%.

Hi @adrchen!

We are continuously working on it to fix the issue and to improve our plugin as well as the user experience.

Meanwhile one of our users has found an alternative method to fix this issue. Please follow the below steps:

1. Start with a manageable number of items, for example, 10 images from your total.
2. After successfully processing the first set, increase the number of items for the next chunk, say 20 images, and continue this pattern, gradually increasing the chunk size each time.
3. Keep going until you’ve processed all items, scaling up the chunk size in each phase.

This method has been tested and proven to work smoothly without creating any issues.

Please proceed according to these instructions. If you encounter any difficulties or have questions, don’t hesitate to reach out for support.

Thank you!

Hello, thanks for the follow up. I’ve tried starting with both 10 and 5 and it doesn’t progress once I start.

Hi @adrchen!

Sorry for the inconvenience.

We’d like to inform you that from our end, it’s working fine. To provide you with the most efficient support, our team needs to conduct a thorough investigation of the issue on your site. To proceed, could you please provide us with the necessary site access?

For your security and privacy, we request you to reach out to our official support ticket system and raise a ticket. Once we have received your ticket and the necessary access, we will begin our investigation promptly and keep you updated on our progress.

If you have any questions or need further assistance, please don’t forget to share them with us.

Thank you!

Hi @adrchen

Hope everything is fine with you.

We’re excited to announce that a new version of ThumbPress, version 3.4.1, is now available! This update includes several enhancements and bug fixes to improve performance and user experience.

To ensure you benefit from the latest features and improvements, please download and install the new version on your site at your earliest convenience.

If you need help with the installation process or have any questions, please do not hesitate to contact us. Our team is here to support you every step of the way.

Thank you!