Can’t reply back to sender’s email, only replies back to my administer email

  • Resolved thunder_god

    (@thunder_god)


    1 year ago

    Whenever I try to submit a form using another email address, after I receive it in zoho mail, when I try to reply back to that email address, it only replies using my email address and not the sender’s email address which results in me receiving the reply back and not the sender.

    Under additional headers in the mail settings I already have it set to:

    Reply-To: [your-email]

    Please help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter thunder_god

    (@thunder_god)

    Here https://wokmeetsoven.com/contact/

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Setting up mail

    What email settings do you have in the Mail tab panel?

    To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

    Thread Starter thunder_god

    (@thunder_god)

    To field: my email address

    From: Name of my site <another email address>

    Subject: [_site_title] “[your-subject]”

    Additional headers: Reply-To: [your-email]

    From: [your-name] <[your-email]>
    Subject: [your-subject]

    Message Body:
    [your-message]

    —
    This e-mail was sent from a contact form on _site_title

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Can we check the screenshot, please?

    Thread Starter thunder_god

    (@thunder_god)

    View post on imgur.com
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What if you try it with another mailer such as Gmail?

    Thread Starter thunder_god

    (@thunder_god)

    You mean setup the form to send from my gmail both in the admin email settings and also the mail section in contact form 7?

    Thread Starter thunder_god

    (@thunder_god)

    Hi, I think I fixed it. Zohomail’s wordpress plugin was overriding the reply to setting in contact form 7. Once I disabled the zoho mail wordpress plugin, the replies went to the right email address listed on the contact form. Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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