My Videos aren’t displaying

  • Resolved Jonathan

    (@1jonathan)


    9 months, 1 week ago

    Hi!

    I try to add a video to my articles, but this time I noticed that it is just completely black. And you can’t watch it, either. And the problem is Presto Player. Since it works without it.

    Would like you guys to take a look at this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support prajna

    (@prajnajogi)

    Hello @1jonathan,

    Thank you for reaching out to us regarding the issue you’re experiencing with Presto Player.

    Sometimes conflicts between plugins can indeed lead to issues like the one you’ve described. To troubleshoot this effectively, we kindly ask you to temporarily deactivate all your plugins except Presto Player and check if it resolves the issue.

    Additionally, we recommend following the troubleshooting steps outlined in this link: https://prestoplayer.com/docs/video-player-not-showing/

    Please let us know the outcome of these steps, and if you require further assistance.

    I have the same issue. I went to the directions on https://prestoplayer.com/docs/video-player-not-showing/, disabled the settings, disable all plugins except for Presto Player, and it still does not display the url which I can view on a separate tab.

    https://player.vimeo.com/video/265665686

    URL: https://divorcetoolbox.online/media-and-reviews/

    Here is the code displayed in Inspect. It appears SCRIPTS are removed in forum posts.

        <!--presto-player:video_id=1--><figure class="wp-block-video presto-block-video  presto-provider-vimeo" style="--plyr-color-main: var(--presto-player-highlight-color, #6bb799); --presto-player-logo-width: 150px; ">
<presto-player id="presto-player-1" src="https://player.vimeo.com/video/265665686" media-title="https://player.vimeo.com/video/265665686" css="" class="presto-video-id-1 presto-preset-id-3 skin-modern hydrated" skin="modern" icon-url="https://divorcetoolbox.online/wp-content/plugins/presto-player/img/sprite.svg" preload="" poster="https://divorcetoolbox.online/wp-content/uploads/2024/03/DTB_adtr-video-720x384-1.jpg" playsinline="" provider="vimeo" style="height: auto;">


</presto-player>
    • This reply was modified 8 months, 3 weeks ago by LukeDouglas.
    Plugin Support prajna

    (@prajnajogi)

    Hello @lukedouglas

    Even when we add the Vimeo link you shared to the default video block of WordPress, it still displays as black and does not play the video. This indicates that the issue is not specific to Presto Player.

    Screencast: https://bsf.d.pr/v/Snxohj

    To further troubleshoot this problem, could you please confirm if the Vimeo video link you’re using has any settings that might restrict access to the video to be displayed and played on external platforms?

    Also, please try this sample video(https://vimeo.com/449787858) from Vimeo with Presto Payer and let us know if you are experiencing the same issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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