WordPress SuperAdmin account is only available with a Multisite installation. If this is a standard/single WordPress installation, there’s no “SuperAdmin” account — the highest level is “Administrator” account.
There has been some conversation about the site being hosted with AWS (I have this login information) but as far as I can tell, it is hosted with Go Daddy and has no connection to AWS.
I don’t know how you’re “telling”, but from a public lookup:
- The domain is registered with GoDaddy and uses GoDaddy’s DNS nameservers.
- The site is hosted on AWS infrastructure. That much I can say confidently, as the server hosting the site returns an IP address owned by Amazon AWS. But, of course, I can’t tell if your organization is paying AWS directly… or if there’s an intermediary provider using AWS to host the site.
Given that the AWS server/IP in question has only two sites hosted, I would go with the theory that your organization is hosting with AWS directly (and not some service provider using AWS). Perhaps the previous “tech” set things up this way, but some documentation got lost along the way.
You can always follow the money trail though: someone in your organization is paying some entity to host the site!
I just need to find out what email or user the super admin is linked to and I can track down the rest, I believe.
As mentioned earlier, there’s no WordPress “SuperAdmin” account unless you have a multisite installation. A good ‘ole “Administrator” level account is all you need.
And it seems your site has a user with the username admin. See https://www.example.com/author/admin/ (replace example.com with your own domain). If this is not the username you were given, then this admin is very likely an account with “Administrator” privileges!
A couple of paths you could take:
- You could reset the password for this
admin account (if this is not the account you were given)
- You could elevate the privileges of the account you were given to have administrator privileges
- You could create a new account with administrator privileges.
But to be able to do ANY of these, you’ll need access to the hosting infrastructure for the site: this is either the AWS server, or the hosting control panel of whichever intermediary provider may be using AWS to host the site (if any).
At a minimum, you’ll need access to the file system ((s/FTP, SSH, web-based control panel, etc) or the site’s MySQL database (using a database management tool like PHPMyAdmin).
Reset Your Password
Roles and Capabilities
