• Resolved pickmysite007

    (@pickmysite007)


    Dear Support Team,

    I hope this message finds you well. I have been a loyal user of your plugin for the past two years and have generally found it to be very effective for my e-commerce website. However, I recently encountered an issue with phone number validation that has caused some inconvenience for both myself and my customers.

    Over the past few days, I’ve noticed that some customers have been entering incorrect phone numbers with either 9 digits or 8 digits, making it difficult for me to effectively communicate with them regarding their orders and shipment details. This has resulted in delays and frustration for both parties involved.

    In light of this issue, I am reaching out to inquire if there is a possibility to enhance the phone number validation feature of your plugin to include a minimum and maximum length requirement. This would greatly improve the accuracy of the data entered by customers and ensure smoother communication and order processing.

    I would greatly appreciate it if your team could look into this matter and provide a solution or update to address the issue at your earliest convenience. If you require any further information or clarification from my end, please don’t hesitate to reach out.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support Dina S.

    (@themehighsupport)

    Hi,

    Please note that our plugin is using the default WooCommerce phone validation.

    You can check this by temporarily deactivating our plugin.

    Unfortunately, there is no option available in the lite version of our plugin to add custom validations.

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘Request for Phone Number Validation Enhancement’ is closed to new replies.