Shipping rates are not displayed

  • Resolved Elliot

    (@mladja11)


    9 months, 2 weeks ago

    Hi,

    From some reason available shipping rates are not displayed right away. You need to refresh the checkout page in order to see all available options.

    That was reported to us by a customer and I was able to reproduce it. It is exactly like he described.

    Now, I am on a vacation, so I can not provide more data right away, cos I do not have access, but if it is global, maybe you can reproduce is as well. This is the best I can do right now (I am using my phone).

    We are using both free and pro version. I have no idea which one may be affected, but on the website this was reported multi step checkout is used. So maybe that that tells you something…

    Maybe you can reproduce that on your side…

    We are using Varnish, Redis, Cloudflare Enterprise and normal caching (WP Rocket), if that is relevant, but checkout is excluded from all that.

    BR,
    M.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @mladja11,

    Greetings for the day!

    I have tested the checkout page on my test site and the shipping options seem to work fine for me. I have created a reference screen recording: https://bsf.d.pr/v/KBkUr9

    This could be a third-party plugin or theme conflict on your end. Here’s what we can do to make sure:

    Firstly, try to temporarily switch to another theme, like default themes like – Twenty-Twenty or Twenty Nineteen, and check if the error or issue persists.

    Next, you can deactivate all the plugins temporarily except CartFlows, WooCommerce, and page builder plugin and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

    Learn more about troubleshooting in WordPress: How to Troubleshoot a Conflict with the Plugin & Theme?

    Hope this helps.

    Let me know how it goes.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @mladja11,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

    Thread Starter Elliot

    (@mladja11)

    Hey! Sorry about the delay. As I said, I was out for a month or so and I only had my Phone on me…

    Anyway, I figured it out while I was off. Basically what fixes this is disabling “Hide shipping costs until an address is entered” (unchecking the checkbox) under

    WooCommerce > Settings > Shipping > Shipping settings

    Then it works like it was supposed to work.

    Maybe you could recreate that and do something, if it is important to you.

    • This reply was modified 8 months ago by Elliot.
    Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @mladja11,

    Thank you for the update and for sharing the solution with us. I’m happy to hear that the issue has been resolved, and I trust that everything is now running smoothly. Please don’t hesitate to reach out if you require any further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
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