Email notifications going to spam or not sending at all

  • Resolved Jamie Dallaire

    (@jamiedallaire)


    1 year ago

    Hi there,

    Two issues, as shown in this video: https://www.screencast.com/t/eeYcsLC0KV

    1. Email notifications that get through are going into spam or not sending at all. This wasn’t the case before, as the domain is properly authenticated through SendGrid.
    2. The registration notification doesn’t come through to my email anymore. When I removed the plugin, the registration email started coming through again. As shown in the video.

    I’ve installed the plugin back on the website, but hoping you can help figure these issues out so I can start to pay for the service.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @jamiedallaire,

    1. Most likely the issue of the email notifications being sent to a spam folder is not related to CleanTalk, as they gets to the spam folder even with the plugin deactivated.
    2. As I could understand, your registration form is the basic WordPress registration form, correct? If yes, could you please check if there is any third party plugin installed that is connected the registration form?

    Thank you.

    Thread Starter Jamie Dallaire

    (@jamiedallaire)

    1. This wasn’t an issue before installing CleanTalk. We had tested thoroughly before launching the website.
    2. We are using LearnDash for the workshops. LearnDash would be the plugin connected to registration forms. The email notification that comes through, as you see in the video, is the default WordPress email.
    Plugin Support amagsumov

    (@amagsumov)

    I’d like to mention that the plugin can not affect your website when deactivated.

    Anyway, further investigation requires some information that can be sensitive. Please contact us via our private support system:

    https://cleantalk.org/my/support

    Thank you.

    • This reply was modified 1 year ago by amagsumov.
    Thread Starter Jamie Dallaire

    (@jamiedallaire)

    I know what you mean, but perhaps it influenced what emails were spam and were not with Gmail, Outlook, and maybe others.

    Okay, I will send in a support ticket.

    Thread Starter Jamie Dallaire

    (@jamiedallaire)

    I don’t see an option to send you a private support ticket. Your support page leads me back to here.

    Plugin Support amagsumov

    (@amagsumov)

    Please log into your CleanTalk account:

    https://cleantalk.org/my/session

    Then follow this link:

    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 7 replies - 1 through 7 (of 7 total)
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