Hi there @videsignsca,
Thanks for reaching out on these. Is this for your website https://vancouverislanddesigns.ca/, or a different site?
For that website, I’m seeing there is a free plan in your account and it looks approved and ready to use. However, there is also a second free plan in your account for a different website that is *not* approved.
It looks as though you might be using the wrong Activation Key here. Please log into your account at MailPoet.com using the “Account” button in the top right corner. Once logged in, you should see two plans on your account, each with their own Activation Key. Please make sure you copy and use the key associated with the https://vancouverislanddesigns.ca/ website.
Then, on that website, go under MailPoet > Settings on the “Key Activation” tab, paste in that key, and click “Verify”. Even if you are already using that same key, please click the “Verify” button to reset the connection.
As this is a free plan, you will not be able to make use of any MailPoet premium features, and should only have the MailPoet base plugin installed. If you have both the base plugin and the premium plugin installed, please deactivate and/or delete the premium plugin as it cannot be used with this key.
Lastly, you will need to authenticate your vancouverislanddesigns.ca domain in order to resume sending, and you will have to use a “from” address on all emails that is from your domain (for example, [email protected]).
To authenticate your domain, you will need to add additional fields to your domain’s DNS settings to authenticate it with both MailPoet and add DMARC information, which is an industry standard. You will require someone with administrative access to your domain, in the account where it is registered, to make these changes.
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You can find out more about how to add these fields to your website here:
https://kb.mailpoet.com/article/188-how-to-set-up-mailpoet-sending-service
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And there more information on how these work here:
https://kb.mailpoet.com/article/295-spf-dkim-dmarc
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Once you have added these fields to your website, any and all email addresses tied to your domain would be automatically authenticated for sending.
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If applicable, please also change your “From” address on your emails to a domain-specific email such as?[email protected]. Sending from a generic address such as a Gmail address can again result in an increase in spam reports due to recent changes in policy by Gmail and Yahoo.
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You can change your main “From” address under MailPoet > Settings on the “General” tab; however, if you have recurring email templates such as Post Notification emails or Automation emails, the “From” setting on each will need to be updated as well.
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If you require further help making this change, we recommend reaching out to your website host for assistance.
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