Removing 24 hour sending limit

  • Resolved pccvettes

    (@pccvettes)


    9 months, 2 weeks ago

    I am looking for a way to remove this limit of 5 emails per 24 hours. Anytime someone uses our site’s Contact Form or RSVP’s for an event (from Event Tickets), an email is sent by the site to the recipient. I receive errors that the email is not sent. This is what the error reads:

    Mailer: Other SMTP The following From address failed: [email protected] : MAIL FROM command failed,User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 6.51 hours. ,550,SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 6.51 hours. SMTP code: 550SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 6.51 hours. SMTP code: 550

    My email is Outlook 365 (through GoDaddy) but site is hosted at Namecheap. Namecheap support suggested I go here. This is what I was told: the WP Mail SMTP plugin doesn’t seem to reflect the non-limitations of the SMTP server.

    Thank you in advance for your guidance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support David

    (@dpinson)

    Hi there @pccvettes,

    Thanks for reaching out! WP Mail SMTP does not limit how many emails can be sent, but most mailer services will. The error you are seeing:

    User?[email protected]?has exceeded its 24-hour sending limit. Messages to 5 recipients out of 5 allowed have been sent. Relay quota will reset in 6.51 hours.?

    This comes from the SMTP server WP Mail SMTP is trying to connect to. You mentioned that your email is through Outlook via GoDaddy. Microsoft outlines their sending limits here: https://support.microsoft.com/en-us/office/sending-limits-in-outlook-com-279ee200-594c-40f0-9ec8-bb6af7735c2e

    That said, GoDaddy may be setting this limit. I did some searching around and found a post where someone ran into the same issue and Microsoft suggested the user reach out to GoDaddy to have the limit increased. I agree that reaching out to GoDaddy about the limit will be the best step to take.

    If GoDaddy won’t raise your limit, you may need to switch to a different mailer service, such as SendLayer, Brevo, SMTP.com, or another mailer service we connect to.

    Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

    I hope that helps! Have a great day!

    Thread Starter pccvettes

    (@pccvettes)

    Thank you so much for this information! In further reviewing your tutorials, I found one with detailed instructions for connecting Outlook 365. At the advice of the developer, I had originally set up the email using Other SMTP. After connecting to Outlook, I am back in business! Hopefully my reply helps anyone else with this same issue – check the SMTP mailer. ??

    Thank you again for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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