login error

Hi everyone, I hope you are doing well!

I use the plugin integrated with woocommerce and I’m receiving some complaints from users who, after logging in, can’t see the restricted areas exclusive to their subscription plans, I checked the pages and restrictions and everything is correct here.

whenever they log in and go to another page within the site they are automatically logged out and this does loop.
Do you know what it could be?

The page I need help with: [log in to see the link]