{{ticket_url}}

  • Resolved ipbroad

    (@ipbroad)


    9 months, 2 weeks ago

    Possibly a simple thing but {{ticket_url}} is not appearing in any emails – do I need to turn something on or off. Also within a ticket itself when you copy the url “Copy URL” it is only copying as “{{ticket_url}}” and not an actual URL.

    Many thanks inadvance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Thanks for contacting us. I hope you are doing well.

    Please set up your Ticket URL page at Support > Settings > General Settings > Page Settings > Ticket URL Page > Select “Support Page” or “Open Ticket Page” as per your need > Save the changes.

    Now check the issue and let us know the results.

    Thank you.

    Thread Starter ipbroad

    (@ipbroad)

    Brilliant – we have sorted. Thank you so much for your very quick response

Viewing 2 replies - 1 through 2 (of 2 total)
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