Site logging me out right after log in

Hello Saramenc!

I am really sorry to hear about this experience.

This is clearly not how the plugin should act as default, so I am sure there is something else in the middle which is causing this unexpected behavior.

Since a lot of time has passed since the previous ticket which you have mentioned to us, which is most probably something else, I would have some questions and suggestions for you at this stage, just to shed some light on potential causes:

1. Since you mentioned it happens for users “right after logging in with double authentication” – does this mean that this happens only for users who have 2FA configured ? Or, for all enforced users as well (with 2FA not configured yet), just after logging in?

2. Since you mentioned “we may not be fully aware of issues related to previous plugins or settings” – one thing I would suggest now is to completely remove all plugin files and database entries, just to see if a new installation does the trick here.

It might be indeed that the plugin may have been installed (and removed) in the past? Anyways, a fresh start is always a good option to try. For this:
– head to the plugin Settings
– activate “Delete data upon uninstall option”
– remove and reinstall the plugin

Does the same happens even after the plugin is reinstalled afresh?

3. If the two suggestions are still not helpful, can you share with us any browser console errors that are generated during this process? (These can be seen while accessing your browser dev tools – console log)

Or, maybe some PHP errors that may provide other helpful insights. For this, please:

• enable WordPress debug and the debug log file as explained here: WordPress debug: how to enable it & debugging options
• reproduce the issue
• disable debug logging
• send us any errors that are generated during these steps (if there are any) and make sure you hide any sensitive info from the error.

Looking forward to hearing back from you along with the outcomes of my questions above.

Hello and thank you for such a thoughtful and articulate response.

Yes, the issue does occur only for users who have 2FA configured.

In the meantime, I have investigated further and have come to understand what it is due to:

the site handles English language translation with WPML, and sets the language to another domain (sitename.eu).

Among the settings, there is a checkmark on “auto sign-in and sign-out users from all domains” and, in addition, it is set to “pass arguments via GET (url)”.

Unchecking the “auto sign-in and out from all domains” option eliminates the issue related to logging out immediately after logging in, BUT at this point, Elementor no longer works properly: you can no longer open the English version pages and templates to edit them. So, unfortunately, the problem is still not solved.

Changing settings by selecting “pass arguments via POST” or “disable this feature” does not change the behavior of Elementor.

However, it seems to me that the main problem is getting WP 2FA to work with WPML authentication synchronized across all language domains.

Thanks for your help.

• This reply was modified 9 months, 2 weeks ago by saramenc.
• This reply was modified 9 months, 2 weeks ago by saramenc.
• This reply was modified 9 months, 2 weeks ago by saramenc.

Hello again Saramenc!

Thank you for all the answers! They were very useful to understand what the problem can be.

We are aware of this scenario where WP 2FA is implemented on multiple sites using different domains for each language, but this is something we currently do not support.

However, I can confirm that, on a vanilla site installation, all the other WPML integrations (using different subdomains for each language or different parameter in URL for each language) is supported along with WP 2FA, except for this.

I am sorry we couldn’t help you at this stage. Should you have any other questions, please do not hesitate to ask.

Have a wonderful day ahead!

Hi,

I have the exact same “logging me out right after login” issue on websites using WPML with different domain names for each language. I’m glad I found this topic so now I know I unfortunately can’t use WP 2FA on those sites ??