Issues with Min Axis Value

  • Resolved goneagainstudios

    (@goneagainstudios)


    9 months, 2 weeks ago

    We are experiences issues with our charts. Per the below screenshot we have set the “Vertical axis min value” to 0. When view the chart in the editor it displays as expected.

    However, when we display the chart using the shortcode it reverts back to the lowest value. I have tried recreating the chart and clearing the cache but I cannot figure out why it is not working. Please if you could provide a solution to this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    To begin, I want to extend my heartfelt apologies for the delayed reply, which is due to an unexpectedly high volume of inquiries.
    We truly value your patience during this period.


    We are unable to reproduce this issue on our end, so it seems it is an isolated issue on your Site/Page.

    You can see our screenshots, when we try with our Tables and Charts, it is the same on Back-End and Front-End.
    ( We tested the Google chart engine and the Chart.JS since these are available on the Lite Plugin)

    When we don’t set the Vertical Axis min value to 0 on back-End, then the Chart does not start the Y from 0 :

    Here is the Back-End when it is changed to 0 :

    And the Front-End how the Chart loads on the Page :




    wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the chart should look the same both in the back-end and in the front-end.

    If your front-end chart looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that’s changing the behavior of our plugin.

    Can you please change the theme and see if the issue is resolved?
    If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

    If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.

    Once it does reoccur, you will have found the plugin causing the issue.

    Let us know if you isolate a conflict for this issue with these steps?
    If not, can you confirm do you have the Lite or the Premium Plugin installed, and which version?

    Thank you.

    • This reply was modified 9 months, 1 week ago by wpDataTables.
    Thread Starter goneagainstudios

    (@goneagainstudios)

    Hi,

    Thanks for your response. I appreciate the details and I will try this as instructed.

    Many thanks.

    Gavin

    Plugin Author wpDataTables

    (@wpdatatables)

    Hi Gavin,
    You’re welcome.
    Let us know how it goes and if you isolate a conflict;

    As an important Note, we also need to confirm if you are using the Lite or Premium Version of our Plugin, if we need to provide further assistance after that.
    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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