Creation of Backup

  • Resolved sph

    (@sheikhpervezhameed)


    1 year, 1 month ago

    Since many days I am trying to creat a a backup but no success. I even uninstalled and re-installed the plugin today. Nothing happens. No progress bar is visible as well in the section What will be backed. Many months ago I had used the plugin for my site migration and it was very good. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @sheikhpervezhameed

    Could you please generate and provide debug code?

    You can do that in Troubleshooting -> Show advanced options -> Send debug details[…].

    That will allow us to provide more details, thank you!

    Thread Starter sph

    (@sheikhpervezhameed)

    Thanks. The debug code is:

    BMI-m5OBzFHH-32481

    Plugin Author iClyde

    (@iclyde)

    Hi @sheikhpervezhameed

    My apologies for delayed reply.

    Not sure why but it seems like you didn’t start backup process on the site where you generated debug code.

    Please update the plugin to latest version v1.4.3 and force our plugin to reset configuration, once you do that, try again.

    – Reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j

    Thank you!

    Thread Starter sph

    (@sheikhpervezhameed)

    Thanks. I did as suggested and the backup commenced and finished. But it gave the message that there were some hiccups and also a code – BMI-S4QQiwSz-19944

    Plugin Author iClyde

    (@iclyde)

    Hi @sheikhpervezhameed

    Indeed the backup didn’t finish and was not successful.

    Your server returned this error during backup process:
    503 Service Unavailable Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    In most cases it means that you reached limit of resources provided by your hosting.

    Your have low max_execution_time limit in your php.ini which may help if you increase it to at least 120 seconds.

    Alternative solution would be to make partial backups but it’s only useful if you want to migrate to better hosting.

    Please let me know if you can do that ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @sheikhpervezhameed ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
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