Paypal errors

  • Resolved samsin9788

    (@samsin9788)


    9 months, 4 weeks ago

    Hi there,

    Recently, my website has encountered some errors with PayPal payments.

    1) The order note shows: Automatically changes to processing after failure, actual payment not received. This could result in me not receiving payment but still shipping the product. eg: https://snipboard.io/bnKrAi.jpg Is there a problem somewhere?

    2)The transaction ID in the website backend does not match the transaction ID in the PayPal backend.

    Best,

    Sam

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @samsin9788

    I have reviewed your report on our support board. I recommend that we continue the discussion there due to the privacy of the requested logs.

    If you have not received a response, please inform us here.

    Kind regards,
    Krystian

    Thread Starter samsin9788

    (@samsin9788)

    I didn’t receive a resopnse..

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @samsin9788

    To ensure that you haven’t missed our reply, could you please check your spam folder?

    In case it didn’t arrive at all, I will move this ticket to our Jira Service Management (JSM) system. This action will ensure that our correspondence reaches you without fail.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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