Email notify

  • Resolved fabio323ti

    (@fabio323ti)


    10 months ago

    In normal way on each ticket response (from agent or from customer) the status ticket will be changed…

    The plugin offer a notify on each state change, but its useless because already reply message is sent about reply… in that case customer wull receive 2 email, one for reply and one for status change..

    anyway..

    How to notify to customer only when ticket is closed?

    Ther’s not a conditional selection fot that in email settings.

    maybe im wrong?

    • This topic was modified 10 months ago by fabio323ti.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Thanks for contacting us. I hope you are doing well.

    The status change notification is an essential need of the ticketing system. You can restrict the status change notification to the Customer or Agent simply by disabling it from Support > Email Notification > Ticket Notification > Status change notification > Disable it.

    If you want to notify the customer when a ticket is closed then please go to Support > Email Notification > Ticket Notification > Add New > Select Trigger > Status change > Condition “Status equals to Closed” > Add “Customer” to the recipient > Edit subject and Email Body > Save the changes.

    I hope this will help you. Please feel free to get back to us if you need any other assistance.

    Thank you.

    • This reply was modified 9 months, 3 weeks ago by Milind Ighe.
    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day.

    Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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