error while unzipping the backup

  • Resolved knarfatsoc

    (@knarfatsoc)


    9 months, 4 weeks ago

    I have this error:

    “Starting Restoring your backup

    Restoring directories

    Below are the error(s) :
    * There was some error while unzipping the backup files

    Restore of your WordPress installation failed.”

    I’ve tried with different files that worked before and also tried with backuply 1.2.2 and 1.2.5.

    Can you help?

    Tks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry for the inconvenience caused.

    Will it be possible for you to download the backup and see if the back file opens without any issue.
    If it does will it be possible for you to open a ticket here https://softaculous.deskuss.com/open.php?topicId=17 so we could look into the issue.

    Regards,
    Backuply Team

    • This reply was modified 9 months, 3 weeks ago by Backuply.
    Plugin Contributor Backuply

    (@backuply)

    Hello,
    We have fixed this issue, in version 1.2.6, if you still face this issue after updating to the new version, do let us know.

    Regards,
    Backuply Team

Viewing 2 replies - 1 through 2 (of 2 total)
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