Cannot add/edit coupons

  • Resolved jglazer63

    (@jglazer63)


    9 months, 4 weeks ago

    All of a sudden I cannot add or edit coupons. I thought it might be a plugin so I removed all but the woocommerce plugin and when I hit “add new” under Marketing->Coupons I get a code field and a description. That’s all. No settings whatsoever. Please see the screenshot here: https://postimg.cc/7JVWMBbb

    Any ideas?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jglazer63

    Thank you for contacting WooCommerce support.

    I understand you are facing an issue where Coupons → Add new page is not appearing properly and is missing Settings.

    I checked it on my test site and I see the page appearing correctly.

    Have you tried changing your Theme to a default theme such as the Storefront theme? There might be a problem with your theme.

    To help you further, I’d like to understand more about your setup.
    Could you please send me a copy of your site’s System Status Report?
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Looking forward to your response. ??

    Thread Starter jglazer63

    (@jglazer63)

    I have tried multiple themes to no avail:

    https://gist.github.com/jglazer63/2ca79be1e4a4c1356cefef88d39fece8

    Hey, @jglazer63!

    Thanks for the status report.

    Just to confirm, the screenshot you shared, https://postimg.cc/7JVWMBbb, did you take it while you had all plugins deactivated and the theme set to a default one such as Storefront?

    Can you please reset your router and try to access the coupons from a different browser to check if this is a caching issue?

    Are you having trouble accessing any other part of your dashboard?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter jglazer63

    (@jglazer63)

    Sorry for the delay. I had been sick and not at my computer. I’ve tried it from multiple browsers and yes the screenshot was with only WooCommerce installed and storefront.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey there ??

    Thanks for clarifying!

    Can you please check that the “Coupon data” is enabled by clicking on “Screen options” within the coupon edit page, and ensuring that “Coupon data” is checked. If this is disabled, it would explain why the coupon data is suddenly missing in action ??:

    If that looks good, do you recall any plugin/theme updates before first noticing this issue?

    Also, can you please share the following so that we can see if there are any errors logged that may help us identify what may be causing this behavior:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console errors: can you check the browser console on the Coupons page and see if there are any errors being displayed there?

    You can read more about using your browser console to identify errors here.

    Cheers!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Howdy ??

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

    Thread Starter jglazer63

    (@jglazer63)

    Sorry I have been on vacation. Looking into your suggestion

    Thread Starter jglazer63

    (@jglazer63)

    This is how it is set currently

    • This reply was modified 9 months ago by jglazer63.
    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Howdy!

    No worries, we’ll be happy to help you further ??

    Hmm, it looks like the “Coupon data” is already checked. Can you please share the following with us here:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console errors:?can you check the browser console on the Coupons edit page and see if there are any errors being displayed there?

    You can read more about using your browser console to identify errors here.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
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