500 error/website not loading after purging caches..unless I change PHP version

  • Resolved creekandcanyon

    (@creekandcanyon)


    10 months ago

    Hi,

    Apologies if this is a basic problem, but I am quite new to LS and caching etc.

    As the title suggests, I am having some issues after purging caches in the LS plugin settings. After turning on CSS minify in the page optimisation panel, I followed the instruction to do a Purge All action. However, I am now facing a 500 error and my site not loading, unless I change the PHP version, which resolves the issue. If I try to return to PHP v8.2, the problem reoccurs. The problem also occurs if I try to select ‘edit in Elementor’ via the dashboard, whilst on PHP v8.2, which leaves me with a 500 error message.
    The site was loading fine until I used the purge actions.

    Does anyone know how to fix this error, which seems to be a PHP-specific problem?!

    Thank you for any advice/info, it is much appreciated.

    Jack

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support qtwrk

    (@qtwrk)

    if you change PHP version that would cause/fix the issue , that most likely means some of your plugin is not compatible with certain PHP version and lead to 500 error

    please check your php error log , it should give more detail out of it

    Thread Starter creekandcanyon

    (@creekandcanyon)

    Thank you very much for your reply. I found the error via the log and it was indeed a plugin that was causing the issue! The error appeared immediately after I cleared the caches which was what confused me…didn’t think it would be caused by a plugin. All good now.

    Thanks again,

    Jack

Viewing 2 replies - 1 through 2 (of 2 total)
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